Guest Service Supervisor📣 Job Ad

About Plaza Premium Group

Plaza Premium Group is a global leader in airport hospitality, dedicated to "Making Travel Better." Established in Hong Kong in 1998, the group operates services and facilities in over 200 locations across more than 60 international airports worldwide. Its operations span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. The group also provides comprehensive airport hospitality solutions to leading airlines, alliances, and corporates globally.

The Role: Guest Service Supervisor

Plaza Premium Group is seeking a dedicated Guest Service Supervisor to join its team in Makkah and Jeddah. This full-time role involves supervising and coordinating daily guest service operations within airport lounges to ensure a high level of service excellence. The supervisor will support lounge management in maintaining service standards, guest satisfaction, operational efficiency, and ensuring compliance with company procedures, admission policies, and Saudi regulatory requirements. Candidates should possess 5-10 years of relevant experience.

Key Responsibilities

• Supervise guest check-in and admission procedures in accordance with company policies and lounge access guidelines.
• Greet, receive, and bid farewell to guests in a professional and courteous manner.
• Handle guest enquiries, feedback, and complaints, ensuring prompt resolution and service recovery.
• Support and guide Guest Service Officers in daily operations and customer interactions.
• Monitor lounge areas to ensure cleanliness, comfort, and readiness at all times.
• Coordinate with housekeeping, maintenance, and kitchen teams to address operational or service issues.
• Oversee cash handling, billing, and accurate record-keeping in accordance with company procedures.
• Ensure proper handling and documentation of lost and found items.
• Monitor adherence to service standards, grooming, and conduct of guest service staff.
• Assist in staff scheduling, attendance monitoring, and shift handovers.
• Ensure confidentiality of guest information and operational data.
• Support training and on-the-job coaching for new and existing guest service staff.
• Prepare basic operational reports and escalate issues to management when required.
• Perform ad-hoc duties as assigned by the Lounge Manager or Duty Manager.

Candidate Requirements

• A minimum of 5-10 years of experience in a similar guest service or hospitality supervisory role.
• Ability to work flexible shifts, including weekends and public holidays.
• Professional appearance, positive attitude, and strong interpersonal skills.

Work Location and Type

This is a full-time position based in the cities of Makkah and Jeddah, Saudi Arabia. The role requires on-site presence within airport lounge facilities.

Application Information

Salary for this position will be disclosed during the interview process. Interested candidates are invited to apply.