Head Butler📣 Job Ad

About the Role

Raffles Makkah Palace, part of Raffles Hotels & Resorts, is seeking a Head Butler to lead its Butler Services team. Located in the Makkah Region, this position offers the opportunity to contribute to a hotel that combines Raffles' service standards with Arab hospitality. The hotel features 219 suites and duplex villas with views of the Masjid Al Haram and the Holy Ka'aba, alongside various dining and wellness facilities.

The Head Butler will oversee the daily operations of the Butler Services department, focusing on guest satisfaction and service excellence. This leadership role requires a hands-on approach, team development, and attention to detail in managing suite and guest services.

Key Responsibilities

• Supervise daily operations of the Butler Services department to ensure smooth functioning and guest satisfaction.
• Maintain and uphold established customer service standards for all butler-related services.
• Manage shifts effectively to ensure butler services are delivered according to service standards.
• Assist management in coaching and developing butlers for competence, performance, and succession planning.
• Maintain familiarity with the setup and functionality of all suite equipment.
• Manage the daily operations of the Butler Department in a hands-on capacity.
• Attend to suites and assigned areas, including food and beverage service, and restocking supplies.
• Provide exceptional customer service to guests and colleagues, communicating clearly and ensuring understanding.
• Assist the Duty Manager in managing shifts efficiently, providing courteous, professional, and flexible service.
• Prepare, administer, and compile reports accurately and in a timely manner.
• Liaise with other departments to address daily operational needs.
• Handle guest inquiries courteously and efficiently, reporting and following up on guest complaints or issues.
• Collect and update guest personal information, preferences, and hobbies for guest history records.

Qualifications and Requirements

• Previous leadership experience is required.
• Computer literacy in Microsoft Window applications is preferred.
• A University/College degree in a related discipline is considered an asset.
• Excellent communication and organizational skills are essential.
• Strong interpersonal and problem-solving abilities are required.
• Must be highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Required Skills

• Leadership
• Communication
• Organizational Skills
• Interpersonal Skills
• Problem Solving
• Teamwork
• Customer Service

Work Context

This is a full-time position based in Makkah, Makkah Region. Raffles Makkah Palace is committed to diversity and inclusion, seeking to attract and promote diverse talent. Accor supports employee growth and learning, aiming to provide purposeful work and opportunities for exploration.