Head of Unit (Manager Operations)📣 Job Ad

About the Role

Abeer Medical Group is seeking a Head of Unit (Manager Operations) for a full-time, on-site position based in Jeddah. This role is responsible for the day-to-day operational management of a healthcare facility or unit, ensuring efficient workflows, optimal resource utilization, and high-quality patient service delivery in alignment with organizational standards and regulatory requirements. The position involves coordinating teams, monitoring performance, managing budgets, and implementing operational policies.

Operational Leadership and Strategy

The Head of Unit will develop and implement short- and long-term operational strategies, plans, policies, and controls in alignment with the Group's corporate strategy. This includes developing and executing annual business plans, volume growth strategies, and service expansion initiatives to meet revenue and profitability targets. The role requires monitoring market competition and demographics to identify growth opportunities, ensuring optimal utilization of clinical, operational, and facility resources, and overseeing all departments to address performance gaps. The Head of Unit acts as the primary authority for all unit-level operational decisions, driving execution and formulating growth plans.

Regulatory Compliance and Performance Management

Ensuring full compliance with guidelines from the Saudi Ministry of Health (MOH), Council of Health Insurance (CHI), CBAHI, Civil Defense, Municipality, NPHIES, and other relevant bodies is critical. The role involves leading unit-level readiness for audits and accreditation cycles, reviewing licensing and operational documentation, and formulating corrective action plans. Performance management includes defining and managing Service Level Agreements (SLAs), chairing performance reviews, monitoring KPIs, and improving payer mix and revenue cycle performance. The Head of Unit is responsible for unit-level budget development, planning, and management, approving operational expenditures, and enforcing cost optimization programs.

Team Leadership and Quality Management

This position promotes a positive work culture aligned with Group values, service excellence, and patient safety. Responsibilities include managing capacity planning, effective cross-departmental resource allocation, and leading performance management, talent assessment, engagement, and succession planning for clinical and non-clinical staff. The Head of Unit will foster leadership development, mentor departmental heads, and oversee workforce planning and recruitment in partnership with Group HR. Championing patient experience and service excellence initiatives, defining and monitoring benchmarks for patient satisfaction and clinical quality, and ensuring timely resolution of patient complaints and grievances are also key aspects of the role.

Facility Operations and Data Analysis

The Head of Unit supervises facility maintenance, safety, biomedical equipment servicing, and operational continuity. This includes monitoring vendor performance, managing supply chains for medical and non-medical items, and recommending improvements in procurement and inventory management. Ensuring business continuity, emergency preparedness, and disaster recovery readiness is also a responsibility. The role utilizes data analytics to monitor department performance, identify improvement areas, and support strategic decision-making and business growth initiatives through predictive and trend analysis. Reporting key performance indicators and operational metrics to senior management is also required.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. The role requires a strong understanding of healthcare operations, regulatory compliance, financial management, and team leadership. Experience in developing and implementing operational strategies, managing budgets, and driving performance improvement initiatives within a healthcare setting is essential.