Operations Manager📣 Job Ad

About the Role

Elegaci is seeking an Operations Manager to oversee the daily operations of its healthcare facility, with a specific focus on the Dermatology, Dental, and Plastic Surgery departments. This role is responsible for ensuring operational efficiency, maintaining high standards of patient experience, and guaranteeing compliance with healthcare regulations. The Operations Manager will facilitate coordination between medical and administrative teams to achieve organizational objectives.

Reporting directly to Executive Management, the Operations Manager will be a key leader within the Operations department, driving performance and continuous improvement across all operational facets of the clinics.

Key Responsibilities

• Oversee the daily operations of the Dermatology, Dental, and Plastic Surgery clinics to ensure a smooth workflow and the delivery of high-quality patient services.
• Develop, implement, and refine operational policies, procedures, and strategic improvement plans to enhance efficiency and effectiveness.
• Continuously monitor clinic performance, productivity, patient flow, and key operational performance indicators (KPIs).
• Ensure strict adherence to all healthcare regulations, quality standards, and internal company policies.
• Collaborate closely with medical directors, department heads, and support teams to identify areas for operational enhancement and implement solutions.
• Manage staffing requirements, optimize resource allocation, and address all operational needs to support seamless service delivery.
• Focus on improving the patient journey from initial contact through post-treatment, aiming to significantly enhance overall patient satisfaction.
• Monitor clinic capacity, appointment scheduling, utilization rates, and overall operational efficiency to maximize output and minimize downtime.
• Proactively identify operational challenges and implement effective, data-driven solutions to overcome them.
• Support the budgeting process, actively engage in cost control measures, and contribute to comprehensive operational planning.
• Lead and manage operational teams, fostering a culture of high performance, accountability, and continuous development.
• Prepare detailed operational reports and provide strategic recommendations to senior management for informed decision-making.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Healthcare Management, or a closely related field is required.
• A minimum of 5 years of progressive experience as an Operations Manager within the healthcare or medical sector is essential.
• Demonstrated and proven experience managing operations specifically within Dermatology, Dental, and Plastic Surgery clinics is a mandatory requirement.
• Possess strong knowledge of healthcare operations, effective clinic management practices, and established patient experience standards.
• Previous experience in managing multidisciplinary teams and a track record of successfully improving operational performance are necessary.

Required Skills

• Operations Management
• Healthcare Operations
• Clinic Management
• Patient Experience Enhancement
• Leadership and Team Management
• Effective Communication
• Problem-Solving
• Data Analysis
• Continuous Improvement Methodologies
• Budgeting and Cost Control

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.