Hotel Cleanliness Supervisor📣 Job Ad

About the Role

Le Méridien Hotels & Resorts is seeking a Hotel Cleanliness Supervisor to join our team in Makkah, Saudi Arabia. This full-time position plays a crucial role in maintaining the high standards of cleanliness and guest satisfaction within our hotel. The ideal candidate will have 5-10 years of experience in a similar role.

Key Responsibilities

The Hotel Cleanliness Supervisor is responsible for ensuring that guest rooms and public areas meet established quality standards. This involves conducting thorough inspections of cleaned areas, including guest rooms, public spaces, and the pool area, to verify adherence to cleanliness protocols. The role also includes preparing reports on room availability, verifying room status, and prioritizing cleaning schedules for departing guests. A significant aspect of this position is acting as a liaison between various hotel departments, coordinating efforts to ensure seamless operations and prompt resolution of any issues.

• Inspect guest rooms, public areas, and the pool after cleaning to ensure quality standards.
• Prepare reports on room availability and verify room status.
• Prioritize cleaning for outgoing guests.
• Assist the Housekeeping Department with daily activities.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve room discrepancy issues with the Front Desk.
• Prepare, distribute, and communicate changes to assignment sheets or work boards.
• Communicate all issues to the next shift.
• Complete required paperwork.
• Assist management in employee hiring, training, scheduling, evaluation, counseling, discipline, motivation, and coaching.

Safety and Compliance

Adherence to all company safety policies and procedures is paramount. This includes reporting any maintenance issues, safety hazards, accidents, or injuries promptly. The role requires completing all mandatory safety training and certifications. Maintaining a professional appearance through a clean uniform and personal presentation is expected. Protecting company information and assets, treating all coworkers with dignity and respect, and supporting team goals are integral to this position. Meeting quality assurance expectations and standards is a continuous requirement.

• Adhere to all company safety policies and procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the privacy and protection of company information and assets.
• Support and treat all coworkers with dignity and respect.
• Support the team in achieving common goals.
• Meet quality assurance expectations and standards.

Physical Requirements

This role requires the ability to move at a speed necessary for work situations, including running, walking, and jogging. Visual inspection of information, tools, equipment, and machines is essential. The position involves using computers or point-of-sale systems for work-related information. Fine motor skills and hand-eye coordination are needed for manipulating objects of various sizes and weights. The role also requires reaching above the head and below the knees, including crouching, bending, and stooping, and moving through tight, confined, or elevated spaces. Movement on sloped, uneven, or slippery surfaces and stairways, as well as climbing and descending stairways and service ramps, are part of the physical demands. Continuous manual dexterity and motor skills, utilizing both hands and fine motor functions, are necessary. The ability to move, lift, carry, and place objects weighing up to 55 pounds (** Kg) without assistance, and heavier objects with assistance, is required. Pushing and dragging a loaded housekeeping cart and other machinery on varied surfaces is also a component of the job. Standing, sitting, kneeling, or walking for extended periods throughout the work shift is expected. Effective listening and communication skills are necessary for interacting with employees and supervisors.

• Move at a speed required to respond to work situations.
• Read and visually verify information.
• Visually inspect tools, equipment, or machines for defects.
• Enter and locate work-related information using computers or point-of-sale systems.
• Grasp, turn, and manipulate objects of various sizes and weights.
• Reach above the head and below the knees, including crouching, bending, and stooping.
• Move through tight, confined, or elevated spaces.
• Move on sloped, uneven, or slippery surfaces and stairways.
• Climb and descend stairways and/or service ramps.
• Utilize continuous manual dexterity and motor skills, frequently using both hands and fine motor functions.
• Move, lift, carry, and place objects weighing 55 pounds (** Kg) or less without assistance, and more than 55 pounds (** Kg) with assistance.
• Push and drag a loaded housekeeping cart and other work-related machinery on sloped and uneven surfaces.
• Stand, sit, kneel, or walk for extended periods or frequently throughout the entire work shift.
• Listen and respond appropriately to other employees' concerns.
• Speak with others using clear and professional language.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

Candidates for the Hotel Cleanliness Supervisor position should possess a high school diploma or equivalent GED certificate. A minimum of 1 year of relevant work experience is required, along with at least 1 year of supervisory experience. This combination of experience and education will ensure the candidate is well-prepared to manage the responsibilities of the role effectively.

• High school diploma or equivalent GED certificate.
• At least 1 year of relevant work experience.
• At least 1 year of supervisory experience.