HR Operations & Employee Experience Manager📣 Job Ad

About the Role

National Aquaculture Group | NAQUA is seeking an HR Operations & Employee Experience Manager to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to enhancing HR service delivery and overall employee satisfaction within the organization.

Role Overview

The HR Operations & Employee Experience Manager will be responsible for establishing and optimizing HR service frameworks, ensuring operational excellence, and driving initiatives that improve the employee journey. This role involves a blend of strategic oversight and hands-on management of HR operational processes and employee experience enhancements.

Key Responsibilities

• Establish and manage the HR service management framework across HR Operations and Workforce Services.
• Develop and monitor Service Level Agreement (SLA) standards, service performance, and operational responsiveness.
• Lead HR operational Key Performance Indicator (KPI) monitoring, dashboard reporting, and service performance analysis.
• Oversee employee service escalations, operational issues, and service follow-up coordination.
• Monitor service quality, operational consistency, and workflow effectiveness across HR Operations functions.
• Lead process optimization, service improvement, and operational efficiency initiatives.
• Coordinate cross-functional operational improvement projects across payroll, onboarding, employee services, and workforce support functions.
• Support operational audits, compliance readiness, and service standardization initiatives.
• Drive employee experience improvement and service responsiveness enhancement initiatives.
• Support the implementation of operational transformation and workflow enhancement initiatives.

Required Experience

Candidates for this position should possess 5 to 10 years of relevant professional experience in HR operations, service management, or employee experience roles.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within a dynamic HR environment focused on continuous improvement and employee satisfaction.

Application Information

National Aquaculture Group | NAQUA invites qualified professionals to apply for this role. Salary details for this position will be discussed during the interview process.