Lounge Captain📣 Job Ad

Join Our Team as a Captain!
At Rotana Jabal Omar Makkah, a luxurious 5-star hotel just 100 meters from the Haram, we are looking for dynamic and self-motivated Food & Beverage professionals to advance their careers. Your role as a Captain is vital in ensuring our guests receive professional and customer-focused service, creating unforgettable experiences.

Key Responsibilities:

• Perform all necessary tasks to service food & beverage in line with our hotel's standards.
• Acquire in-depth knowledge of the food & beverage menu to assist and advise guests effectively.
• Maintain excellent customer relations, addressing complaints and queries to ensure satisfaction.
• Oversee the preparation and setup of the outlet for seamless service.
• Direct and supervise the service team to uphold service excellence.
• Ensure colleagues are adequately trained and perform their duties effectively.
• Organize, plan, and control supplies while maintaining accurate beverage stock records.
• Implement strategies to minimize wastage, breakage, and spoilage.
• Utilize upselling techniques to enhance guest satisfaction and increase revenue.

Qualifications:
An ideal candidate should possess a diploma or degree in hospitality and have up to two years of experience in a similar role. Proficiency in written and spoken English is essential, and familiarity with Micros is desirable. Experience in supervisory roles will be advantageous.

Personal Skills:
The perfect candidate is customer-driven, proactive, and possesses an outgoing personality. You should thrive under pressure in a fast-paced environment, demonstrating teamwork and the ability to work with a diverse group of guests and colleagues. Desired competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork