Mgr Housekeeping📣 Job Ad

About the Role

Le Méridien Hotels & Resorts is seeking a Housekeeping Manager to oversee daily operations for the Housekeeping, Recreation/Health Club, and Laundry departments at its Makkah location. This full-time position requires a candidate with 2-5 years of relevant experience to ensure high standards of cleanliness and guest satisfaction.

Key Responsibilities

The Housekeeping Manager is responsible for the daily operations of the Housekeeping, Recreation/Health Club, and Laundry departments. This includes directing and working with team members to ensure guest rooms, public areas, and team member areas are clean and well-maintained. The role involves completing inspections, arranging for necessary corrective actions, and assisting in ensuring guest and team member satisfaction while adhering to budget constraints.

Operational Management and Budget Control

• Ensure and communicate guest room status to the front desk in a timely manner.
• Conduct daily inspections of guest rooms.
• Utilize housekeeping cleaning checklists and vacant room checklists to prepare work assignments.
• Maintain cleanliness of stock and ensure adequate supplies are available.
• Support and supervise the inspection of all guest rooms and public areas.
• Resolve departmental operations issues that impact the hotel's financial targets and achieve or exceed budget goals.
• Ensure all team members have appropriate supplies, equipment, and uniforms.
• Communicate service aspects requiring attention to team members and follow up to ensure understanding.
• Supervise daily shift operations of the Housekeeping department, ensuring compliance with all policies, standards, and procedures.
• Participate in department meetings and continuously communicate departmental goals to ensure consistent performance expectations.

Staff Development and Management

• Utilize on-the-job training tools to train new housekeeping attendants and provide ongoing training as needed.
• Establish and maintain open, collaborative relationships with team members.
• Schedule team members according to business needs and track attendance and punctuality.
• Ensure team members understand expectations and relevant factors.
• Ensure hotel policies are implemented uniformly and work is completed according to standards and procedures (SOP and LSOP).
• Supervise staff to ensure guest service, operational needs, and financial targets are met.
• Observe team members' service behavior and provide individual and/or team feedback.
• Ensure all shifts are accounted for on the team member schedule.
• Participate in continuing team member education.
• Solicit team member feedback, maintain an "open door" policy, and review team member satisfaction results to resolve issues or concerns.
• Participate in team member progressive discipline procedures.
• Celebrate successes and acknowledge team members' contributions.

Guest Service Excellence

• Establish a reputation for guest room excellence.
• Resolve brand service delivery issues.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower team members to provide superior guest room service.
• Emphasize guest satisfaction and focus on continuous improvement during department meetings.
• Respond to and handle guest issues and complaints.
• Strive to improve service delivery.

Qualifications and Experience

Candidates must possess a high school diploma or GED with 2 years of experience in Housekeeping or a related department. Alternatively, a degree from an accredited college or university in Hotel and Restaurant Management, Hotel Management, Business Administration, or a related field, along with a two-year degree, is acceptable with no prior work experience required.