Sales Coordinator📣 Job Ad

About the Role

Nafcel is seeking a Sales Coordinator to join its team in the Industrial Area, Makkah, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are ready to support the Sales Department effectively. The role involves coordinating customer orders, maintaining accurate sales records, and facilitating communication across various departments to ensure efficient order processing and delivery.

Role Purpose and Context

The Sales Coordinator acts as a crucial link between customers and internal departments, including Sales, Production, Distribution, and Finance. This position is responsible for ensuring that all customer orders are processed accurately and delivered on time, while maintaining clear communication channels and meticulous record-keeping to support overall sales operations.

Key Responsibilities

• Receive and accurately record customer inquiries, purchase orders, and sales requests.
• Prepare sales-related documents, including quotations, sales orders, and proforma invoices.
• Enter and update customer orders precisely within the ERP/SAP system.
• Verify product specifications, quantities, prices, payment terms, and requested delivery dates.
• Coordinate with Production Planning to confirm product availability and production schedules.
• Liaise with Distribution and Logistics to arrange timely delivery of customer orders.
• Follow up on pending orders and keep customers informed of their order and delivery status.
• Communicate any delays, shortages, specification issues, or delivery concerns to the Sales Manager and customers.
• Coordinate with the Finance department regarding customer credit limits, payment status, invoices, and overdue accounts.
• Maintain accurate customer information, price lists, contracts, quotations, and order records.
• Prepare daily, weekly, and monthly sales reports as requested by management.
• Monitor actual sales performance against targets and provide updated data to the Sales Manager.
• Handle customer complaints professionally and coordinate with Quality, Production, and other departments for investigation and resolution.
• Maintain proper filing and confidentiality of customer and commercial information.
• Support the Sales Manager and sales team in preparing presentations, reports, meetings, and customer visits.
• Adhere to approved company policies, pricing authorities, and sales procedures.
• Perform other related duties assigned by the Sales Manager.

Qualifications and Experience

• 0-1 years of relevant professional experience.

Work Environment

This full-time position is based at Nafcel's facilities in the Industrial Area, Makkah, Saudi Arabia. The role requires collaboration with multiple internal departments and direct interaction with customers, operating within established company policies and procedures.

Application Information

Interested candidates are encouraged to apply. The salary for this position will be discussed during the interview process.