Senior Key Account Manager📣 Job Ad

About Aon

Aon plc (NYSE: AON) is a global professional services firm dedicated to shaping decisions for the better, protecting, and enriching lives worldwide. Aon in the Middle East delivers market-leading solutions and data-driven insights to help clients design, implement, and manage employee benefit programs that support workforce well-being, manage costs, and strengthen employer value propositions.

The Role

Aon in the Middle East is seeking a Senior Key Account Manager to join the Health & Benefits team. This full-time position is based in Jeddah, Makkah, Saudi Arabia. The Senior Key Account Manager will lead the development of the Health & Benefits portfolio across the Western Region, managing a portfolio of strategic clients. The role focuses on client retention, business growth, service excellence, and team leadership to ensure the successful delivery of H&B solutions and the achievement of business objectives.

Key Responsibilities

• Manage a portfolio of major and strategic Health & Benefits clients, developing and maintaining strong relationships with key decision-makers.
• Lead renewal negotiations and retention strategies for assigned accounts, identifying opportunities for cross-selling and upselling additional services.
• Act as the primary escalation point for complex client issues, ensuring exceptional service and client satisfaction.
• Support the implementation of regional and business strategies, monitoring portfolio performance to achieve revenue, retention, and profitability targets.
• Provide guidance, coaching, and support to Account Managers, Account Handlers, and Client Service teams, fostering a collaborative and high-performance culture.
• Support prospect meetings, client presentations, and tender submissions, developing growth plans for key clients and strategic accounts.
• Conduct regular client review meetings and strategic business reviews, implementing improvement initiatives as required.
• Collaborate with insurers, service providers, and internal departments to deliver effective client solutions and align regional priorities with overall business objectives.
• Ensure adherence to company policies, procedures, and regulatory requirements, maintaining high standards of professional conduct and risk management.

Success Measures

• Achievement of revenue and retention targets.
• Client satisfaction and strength of client relationships.
• Team engagement and development outcomes.
• Quality of service delivery and operational performance.
• Compliance with governance and regulatory requirements.
• Successful acquisition of new business opportunities.
• Effective management of insurer and market relationships.

Qualifications and Experience

Candidates for this role should possess 5-10 years of relevant experience in key account management within the Health & Benefits sector. Demonstrated leadership capabilities, strong client relationship management skills, and a proven track record in business growth and retention are essential.

Location and Compliance

This position is based in Jeddah, Makkah, Saudi Arabia, and is subject to local labor laws and regulations of the Kingdom of Saudi Arabia.