Store Manager JACQUEMUS ( Jawharat Mall)📣 Job Ad

About the Role

Chalhoub Group is seeking a Store Manager for JACQUEMUS at Jawharat Mall in Makkah. As a leading partner for luxury across the Middle East with over 65 years of experience, Chalhoub Group is transforming into a hybrid retailer, leveraging technology and data to enhance customer experiences. This full-time position requires 5-10 years of experience and is based in Jeddah and Makkah.

Role Overview

The Store Manager is responsible for driving store business performance, cultivating a base of loyal VIP customers through recruitment and retention, managing the store team, and ensuring strict adherence to brand guidelines and operational processes. This role involves leading by example, embodying brand values, and executing strategic plans to achieve sales targets and Key Performance Indicators (KPIs).

Key Responsibilities

• Represent the brand and communicate its values and philosophy through all customer and team interactions.
• Define, execute, and monitor the store action plan to meet sales targets and KPIs.
• Manage the customer database to build strong customer relationships and identify future sales opportunities.
• Stay informed about the latest trends, products, and competitors, sharing relevant feedback with the back-office team.
• Adopt a hybrid retail approach by leveraging all online and offline points of sale.

Team Leadership and Development

• Provide clear vision and direction to the team regarding business objectives and store strategy.
• Identify, recruit, develop, and retain talented individuals.
• Foster a positive work environment built on trust, respect, and fairness, acting as the voice for employees by sharing feedback and concerns with leadership and HR.
• Coach team members, promote a growth mindset using available learning tools, and monitor individual development plans.
• Ensure performance improvement plans are discussed and documented transparently.

Customer Experience and Operations

• Develop an omnichannel mindset within the team, promoting various customer touchpoints (physical and digital), clienteling techniques with a focus on VIPs, and leveraging customer data.
• Recruit new clients and convert them into loyal VIP customers by delivering excellent experiences and consistent networking.
• Ensure adherence to all sales and operational policies and procedures.
• Process e-commerce orders within set service level agreements (SLAs) for time and quality.
• Utilize available technology tools to enhance customer experience both in-store and externally, ensuring team proficiency.
• Maintain operating standards for stock replenishment and visual merchandising according to brand guidelines.
• Ensure compliance with legal, safety, security, retail operations, and HR guidelines, escalating issues as needed.
• Optimize floor coverage by analyzing traffic data and anticipating peak hours.

Qualifications

• A minimum of 5 years of experience as a Store Manager in the retail sector.