Systems & Digital Operations Specialist📣 Job Ad

About the Role

JAL International Co. Ltd. is seeking a Systems & Digital Operations Specialist for a contract position based in Makkah, with responsibilities extending to Jeddah and Makkah. This is a hands-on, non-managerial role focused on the daily administration, reliability, and continuity of the organization's digital systems, user devices, and classroom technology, supporting key operational areas.

Core Responsibilities

The Systems & Digital Operations Specialist will be responsible for the following key areas:

• Administering and supporting core school platforms including PowerSchool (SIS), Toddle (LMS), Google Workspace for Education, assessment systems, and communication portals.
• Managing user accounts, permissions, and access controls in accordance with organizational protocols.
• Monitoring system availability and escalating issues promptly.
• Setting up, configuring, and supporting school-owned devices such as iPads and laptops, including peripherals.
• Managing device enrollment, updates, troubleshooting, and lifecycle, while maintaining accurate inventory records.
• Supporting Audio-Visual (AV) systems in classrooms and shared spaces, including displays, projectors, sound, and conferencing equipment.
• Assisting staff with AV setup for lessons, meetings, events, and assemblies.
• Supporting annual academic year readiness cycles, including onboarding, class/course setup, and device allocation.
• Administering access controls aligned with data protection, safeguarding, and acceptable use policies.
• Maintaining documentation for systems, devices, and AV equipment, and logging/tracking support tickets, licenses, and renewals.

Operational Support Functions

This role also involves providing essential operational support:

• Providing technology and AV setup support to the Operations team, particularly during events.
• Supporting technology requirements for new space readiness and relocations.
• Liaising with Academic, Admissions, HR, and Finance teams regarding systems and operations needs.
• Offering additional support during peak operational periods.

Qualifications and Experience

Candidates should possess the following:

• Experience in an IT, systems, or digital operations support role, with 2-5 years of experience required.
• Hands-on experience supporting user devices such as iPads and laptops.
• Strong organizational and documentation skills.
• Ability to work according to defined procedures and escalate issues appropriately.
• Comfort in supporting non-technical users.

Desirable qualifications include experience in a school or education environment, familiarity with Google Workspace for Education, PowerSchool, or Toddle, and experience with AV or classroom technology support.

Commitment to Safeguarding and Policies

All staff are required to adhere to the organization's safeguarding, child protection, data protection, and acceptable use policies. The successful candidate will be expected to handle information responsibly and maintain confidentiality at all times.