Barista

• Coffee Preparation and Service: Prepare and serve a variety of coffee beverages, ensuring adherence to standard recipes and presentation requirements for consistent quality.
• Guest Service and Engagement: Create a welcoming atmosphere by greeting guests, offering menu assistance, and handling inquiries or complaints effectively.
• Operational Support and Compliance: Comply with HACCP Intermediate standards and Front-of-House SOPs while supporting inventory checks and product quality assessments.
• Guest Experience: Deliver outstanding service for a memorable café experience, gather feedback, and address any concerns to maintain our service quality.

• High school diploma or equivalent.
• HACCP Intermediate certification (mandatory).
• Minimum 1 year experience as a barista or in a similar role.
• Familiarity with food service standards and strong communication skills.

• Coffee Preparation and Service
  • Prepare and serve a range of coffee beverages—espresso-based drinks and specialty items—using professional equipment.
  • Follow standard recipes and presentation requirements to ensure consistent quality.
  • Keep the workstation clean, sanitized, and well-organized, ensuring equipment is functioning properly.
• Guest Service and Engagement
  • Create a welcoming environment by greeting guests and assisting with menu choices.
  • Handle guest questions and complaints promptly, using effective communication and pacification techniques.
  • Recommend and upsell products based on guest preferences to support sales and satisfaction.
• Operational Support and Compliance
  • Comply with HACCP Intermediate requirements and all Front-of-House SOPs.
  • Assist with stock checks, replenishment, and product quality reviews.
  • Support the Café Supervisor in rolling out new products and participating in development initiatives.
• Guest Experience
  • Deliver a high level of service to ensure a positive, memorable café experience.
  • Engage guests to gather feedback and identify areas for improvement.
  • Address concerns and provide solutions to maintain service quality standards.
  • Adhere to required Service Level Standards (SLS).

• Internal: Café Supervisor, Food & Beverage Team, Inventory and Supply Chain Team
• External: Guests, Suppliers and Vendors

• Minimum Qualifications:
  High school diploma or equivalent.
• Professional Certifications:
  HACCP Intermediate certification (required). Certification in Food Service Standards or related fields (preferred).
• Experience:
  At least 1 year as a barista or in a similar café role. Mixology experience is an advantage. Familiarity with food service standards and guest service SOPs.
• Strong guest engagement and communication abilities. Able to multitask in fast-paced environments; English required, Arabic preferred.
• Physical Requirements:
  Ability to stand for long periods. No visual or auditory limitations that would affect job performance.

Barista (Experience Required)

Job Description:

We are looking for a professional barista at Castello Coffee who has actual experience in preparing specialty coffee, capable of working within a team and committed to high-quality standards.

Tasks and Responsibilities:

Preparing hot and cold beverages according to Castello standards

Operating the espresso machine and grinder professionally

Adhering to coffee recipes and quality of service

Providing excellent customer service and achieving a unique experience

Maintaining cleanliness in the work area and tools

Committing to working hours and internal regulations

Conditions and Requirements:

Experience of at least one year as a barista (essential requirement)

Good knowledge of specialty coffee and its types

Ability to learn quickly and work under pressure

Commitment and discipline

Preferably someone with previous experience in specialty cafes

Job Details:

Working hours: Shifts

Working days: According to the branch schedule

📌 Note:

Only candidates who meet the experience requirement will be contacted