Operations Officer

Join the Four Seasons Team as a Health & Safety Manager in Madinah!

At Four Seasons, we are committed to luxury hospitality with genuine heart. Our team members create exceptional experiences for our guests and collaborate closely to ensure the highest standards. We are looking for an experienced and detail-driven Health & Safety Manager to oversee hygiene, sanitation, and food safety standards at Four Seasons Hotel Madinah.

About the Role
Your primary responsibility will be to ensure cleanliness and hygiene across all kitchens, food production areas, stewarding operations, and storage facilities. You will ensure compliance with ISO, HACCP, and local health regulations, playing a crucial role in safeguarding the well-being of both guests and employees.

Key Responsibilities:

• Lead the hotel’s food safety and hygiene program.
• Implement and improve HACCP systems and sanitation standards.
• Conduct hygiene inspections, audits, and risk assessments.
• Ensure compliance with ISO standards and local regulations.
• Act as the primary contact for audits and inspections.
• Monitor food processes for adherence to hygiene standards.
• Investigate hygiene-related incidents and implement corrective actions.
• Develop training programs for hotel teams.
• Maintain hygiene documentation and reports.
• Collaborate with various hotel teams to integrate hygiene standards.
• Oversee pest control programs.

Qualifications:

• Bachelor’s degree in Food Safety, Environmental Health, or Hospitality preferred.
• Experience in a luxury hotel or large food service operation.
• Expertise in HACCP, food safety systems, and kitchen hygiene best practices.
• Knowledge of ISO 22000 and food safety regulations.
• Professional certifications in food safety preferred.
• Excellent auditing and reporting skills.
• Strong communication abilities.
• High attention to detail and proactive approach.

What We Offer:

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation and public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Professional development and certification support.

We encourage Saudi nationals to apply and shape the future of luxury hospitality in Madinah.

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Our Team at Hilton!
As an Executive Housekeeper, you will oversee all housekeeping operations to deliver an exceptional experience for our guests. Our vision at Hilton is to fill the earth with the light and warmth of hospitality, and we need you to help us achieve this vision.

Your Responsibilities:

• Oversee housekeeping and laundry operations ensuring compliance with standards.
• Evaluate guest satisfaction and monitor performance trends for continuous improvement.
• Manage departmental budgets with effective cost controls.
• Recruit, train, and manage the Housekeeping/Laundry team.
• Inspect and maintain all hotel fixtures, fittings, and appliances.
• Ensure staffing levels meet business demands and maintain good communication with all hotel areas.

What We Expect:

• Proven experience in housekeeping/laundry management.
• Ability to lead and manage large teams effectively.
• Strong organizational and budget management skills.
• IT proficiency and familiarity with property management systems.
• Excellent communication and customer service skills.

Join us at Hilton, where our amazing team members are at the heart of hospitality!