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Join Emdad By Elm as a Call Center Operations Manager!

As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:

• Leading and managing daily operations of the call center to achieve set operational goals.
• Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
• Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
• Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
• Ensuring adherence to quality policies and standard operating procedures (SOPs).
• Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
• Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
• Coordinating with other departments to support the call center's needs effectively.
• Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
• Advanced knowledge of call center systems such as CRM, ACD, IVR.
• Strong analytical skills to interpret data and utilize performance reports.
• Proficiency in English (both spoken and written).
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Ability to make quick decisions and solve problems effectively.
• Customer service focus and dedication to achieving customer satisfaction.

Welcome to Diar Manasik Travel Agency, your premier partner in crafting unforgettable travel experiences. Based in the heart of Makkah, KSA, we specialize in delivering personalized travel and tour services tailored to meet the unique needs of each traveler. Whether you are planning a spiritual pilgrimage, a family vacation, or an exotic getaway, our dedicated team is here to ensure your trip is seamless and memorable.

🌟 We’re Hiring! 🌟
Position: Graphic Designer – Full Time
Location: Medina, Al Madinah, Saudi Arabia

Are you a creative mind with a passion for design and visual storytelling? We’re looking for a Graphic Designer to join our team and bring fresh, innovative ideas to life!

🎨 What You’ll Do:

• Design stunning visuals for digital & print campaigns.
• Edit videos and add engaging voice-over effects.
• Create user-friendly and attractive UI/UX designs.
• Contribute to the design and layout of company websites.

✨ What We’re Looking For:

• Strong experience in graphic design and video editing.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere, and After Effects).
• Knowledge of UX/UI principles and website design.
• A creative thinker with an eye for detail and modern aesthetics.