Account Director Sales📣 Job Ad

About the Account Director Sales Role

WebEngage, a leading enterprise-grade customer engagement and retention platform, is seeking an experienced Account Director Sales to join its team in Riyadh. This full-time position focuses on driving revenue and managing key enterprise accounts within the Saudi Arabian market. WebEngage empowers global brands across various industries, including e-commerce, fintech, and travel, to leverage data for measurable revenue impact. The platform is trusted by over 800 brands worldwide and is built for scale, complexity, and outcomes, operating as a full-stack retention operating system.

Key Responsibilities

The Account Director Sales will be responsible for managing top enterprise accounts and driving significant revenue growth. This includes managing existing business, identifying cross-sell and up-sell opportunities within assigned accounts and group accounts, and developing strategies for large enterprise clients. Key duties involve:

• Managing and growing top enterprise accounts to achieve revenue targets.
• Driving cross-sell and up-sell initiatives within existing and group accounts.
• Conducting strategic account mapping and nurturing relationships with key stakeholders, including CXOs.
• Participating in and leading Executive Business Reviews (EBRs).
• Analyzing business potential and executing sales strategies to meet targets.
• Implementing processes to enhance deliverable quality and reduce turnaround times.
• Managing conflict resolution and ensuring compliance on client deliverables and revenue.
• Identifying client goals and representing their interests internally.
• Collaborating with project and Customer Success Management (CSM) teams to monitor account status and identify potential issues or opportunities.
• Proactively identifying risks within enterprise accounts.
• Facilitating customer references and case studies.
• Providing strong account management and keeping clients informed of new products and services.

Required Qualifications and Experience

Candidates for this role should possess a strong background in enterprise account management and sales within the SaaS industry. The ideal candidate will have:

• A minimum of 7 years of experience, with at least 4 years in a customer-facing role such as customer success or account management within a SaaS environment.
• Proficiency in reading, writing, and speaking Arabic is mandatory.
• A Masters degree in Business Administration is preferred.
• Experience with analytics, data, databases, or business intelligence is preferred.
• Experience in digital marketing products will be an added advantage.

Essential Attributes

Beyond technical qualifications, the successful candidate will demonstrate key personal attributes:

• Go-Getter Mentality: A strong work ethic, resourcefulness, and a willingness to go the extra mile.
• Excellent Communication Skills: The ability to articulate messages effectively and professionally.

About Working at WebEngage

WebEngage fosters a culture of transparency, inclusivity, and autonomy. The company promotes a relaxed, creative, and productive environment with opportunities for growth and a focus on maintaining a healthy work-life balance. Regular town hall meetings ensure a clear view of team and company goals. Employees are provided with cutting-edge tools and mentorship, including a Macbook. The company also offers comprehensive medical insurance with Covid care facilities, mental health support programs, and a contemporary leave policy.