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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Account Manager Role

LSEG is seeking a motivated Account Manager to join its regional team in Riyadh, Saudi Arabia. This role is designed to foster strong customer relationships and manage accounts for medium-sized revenue clients, executing standard sales and renewal processes as needed. You will play a crucial part in developing customer loyalty and ensuring client satisfaction within the financial sector. As a Senior Associate within LSEG, you will contribute to driving financial stability and empowering economies by supporting our clients' growth. We are committed to fostering a culture of innovation, quality, and continuous improvement, offering a dynamic environment where your contributions are valued.

Key Responsibilities

  • Manage client relationships and execute sales activities for a portfolio of transactional customer accounts.
  • Understand the sales cycle and gain in-depth knowledge to effectively support assigned accounts.
  • Maintain pipeline hygiene for both renewals and gross sales within Salesforce, ensuring all client administrative tasks are completed.
  • Collaborate with customer operations teams to facilitate deal execution and provide necessary support.
  • Achieve minimum targets for average customer dedication and customer happiness scores.
  • Proactively engage with clients and vendor partners to build and maintain strong working relationships.
  • Manage the client onboarding process, adhering to defined procedures and identifying opportunities for process improvement.
  • Develop and execute Territory Plans, demonstrating a thorough understanding of the industry, domain, and target personas.

Qualifications and Requirements

  • Proven experience in account management, sales, or marketing within a customer-facing environment.
  • A strong understanding of customer business models, workflows, and needs.
  • Experience within the financial sector is required.
  • Demonstrated ability to develop and execute a sales plan.
  • Proficiency in using a variety of technology tools with a high level of competence.
  • Ability to understand, articulate, structure, and solve client needs through effective problem-solving.
  • Excellent presentation and communication skills, with the ability to engage effectively at all organizational levels.
  • A collaborative mindset and the ability to work effectively with other teams.
  • University/college degree; equivalent experience may be considered. An advanced degree may be preferred.

Required Skills

  • Customer Relationship Management
  • Sales and Renewal Processes
  • Salesforce proficiency
  • Client Administrative Tasks and Deal Execution
  • Customer Dedication and Customer Happiness
  • Client On-boarding and Process Improvement
  • Territory Planning and Market Understanding (Industry, Domain, Target Personas)
  • Business Model and Workflow Understanding
  • Sophisticated Selling Skills, including Consultative Selling
  • Strong Negotiation Skills
  • Superior Interpersonal Skills
  • Technology Proficiency
  • Problem Solving
  • Presentation and Communication Skills
  • Collaboration

Work Environment and Additional Details

This is a full-time, hybrid role based in Riyadh, Saudi Arabia, requiring 5-10 years of experience. The position is at the Senior Associate career stage. This role is subject to Saudization requirements, meaning candidates must be KSA Nationals. The work arrangement involves 3 days in the office and 2 days working from home.


Requirements

  • For Saudis Only
  • Requires 5-10 Years experience

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