Account Manager📣 Job Ad

About the Account Manager Role

LSEG is seeking a motivated Account Manager to join its regional team in Riyadh, Saudi Arabia. This role is designed to foster strong customer relationships and manage accounts for medium-sized revenue clients, executing standard sales and renewal processes as needed. You will play a crucial part in developing customer loyalty and ensuring client satisfaction within the financial sector. As a Senior Associate within LSEG, you will contribute to driving financial stability and empowering economies by supporting our clients' growth. We are committed to fostering a culture of innovation, quality, and continuous improvement, offering a dynamic environment where your contributions are valued.

Key Responsibilities

• Manage client relationships and execute sales activities for a portfolio of transactional customer accounts.
• Understand the sales cycle and gain in-depth knowledge to effectively support assigned accounts.
• Maintain pipeline hygiene for both renewals and gross sales within Salesforce, ensuring all client administrative tasks are completed.
• Collaborate with customer operations teams to facilitate deal execution and provide necessary support.
• Achieve minimum targets for average customer dedication and customer happiness scores.
• Proactively engage with clients and vendor partners to build and maintain strong working relationships.
• Manage the client onboarding process, adhering to defined procedures and identifying opportunities for process improvement.
• Develop and execute Territory Plans, demonstrating a thorough understanding of the industry, domain, and target personas.

Qualifications and Requirements

• Proven experience in account management, sales, or marketing within a customer-facing environment.
• A strong understanding of customer business models, workflows, and needs.
• Experience within the financial sector is required.
• Demonstrated ability to develop and execute a sales plan.
• Proficiency in using a variety of technology tools with a high level of competence.
• Ability to understand, articulate, structure, and solve client needs through effective problem-solving.
• Excellent presentation and communication skills, with the ability to engage effectively at all organizational levels.
• A collaborative mindset and the ability to work effectively with other teams.
• University/college degree; equivalent experience may be considered. An advanced degree may be preferred.

Required Skills

• Customer Relationship Management
• Sales and Renewal Processes
• Salesforce proficiency
• Client Administrative Tasks and Deal Execution
• Customer Dedication and Customer Happiness
• Client On-boarding and Process Improvement
• Territory Planning and Market Understanding (Industry, Domain, Target Personas)
• Business Model and Workflow Understanding
• Sophisticated Selling Skills, including Consultative Selling
• Strong Negotiation Skills
• Superior Interpersonal Skills
• Technology Proficiency
• Problem Solving
• Presentation and Communication Skills
• Collaboration

Work Environment and Additional Details

This is a full-time, hybrid role based in Riyadh, Saudi Arabia, requiring 5-10 years of experience. The position is at the Senior Associate career stage. This role is subject to Saudization requirements, meaning candidates must be KSA Nationals. The work arrangement involves 3 days in the office and 2 days working from home.