Account Manager📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Account Manager Role
LSEG is seeking a motivated Account Manager to join its regional team in Riyadh, Saudi Arabia. This role is designed to foster strong customer relationships and manage accounts for medium-sized revenue clients, executing standard sales and renewal processes as needed. You will play a crucial part in developing customer loyalty and ensuring client satisfaction within the financial sector. As a Senior Associate within LSEG, you will contribute to driving financial stability and empowering economies by supporting our clients' growth. We are committed to fostering a culture of innovation, quality, and continuous improvement, offering a dynamic environment where your contributions are valued.
Key Responsibilities
- Manage client relationships and execute sales activities for a portfolio of transactional customer accounts.
- Understand the sales cycle and gain in-depth knowledge to effectively support assigned accounts.
- Maintain pipeline hygiene for both renewals and gross sales within Salesforce, ensuring all client administrative tasks are completed.
- Collaborate with customer operations teams to facilitate deal execution and provide necessary support.
- Achieve minimum targets for average customer dedication and customer happiness scores.
- Proactively engage with clients and vendor partners to build and maintain strong working relationships.
- Manage the client onboarding process, adhering to defined procedures and identifying opportunities for process improvement.
- Develop and execute Territory Plans, demonstrating a thorough understanding of the industry, domain, and target personas.
Qualifications and Requirements
- Proven experience in account management, sales, or marketing within a customer-facing environment.
- A strong understanding of customer business models, workflows, and needs.
- Experience within the financial sector is required.
- Demonstrated ability to develop and execute a sales plan.
- Proficiency in using a variety of technology tools with a high level of competence.
- Ability to understand, articulate, structure, and solve client needs through effective problem-solving.
- Excellent presentation and communication skills, with the ability to engage effectively at all organizational levels.
- A collaborative mindset and the ability to work effectively with other teams.
- University/college degree; equivalent experience may be considered. An advanced degree may be preferred.
Required Skills
- Customer Relationship Management
- Sales and Renewal Processes
- Salesforce proficiency
- Client Administrative Tasks and Deal Execution
- Customer Dedication and Customer Happiness
- Client On-boarding and Process Improvement
- Territory Planning and Market Understanding (Industry, Domain, Target Personas)
- Business Model and Workflow Understanding
- Sophisticated Selling Skills, including Consultative Selling
- Strong Negotiation Skills
- Superior Interpersonal Skills
- Technology Proficiency
- Problem Solving
- Presentation and Communication Skills
- Collaboration
Work Environment and Additional Details
This is a full-time, hybrid role based in Riyadh, Saudi Arabia, requiring 5-10 years of experience. The position is at the Senior Associate career stage. This role is subject to Saudization requirements, meaning candidates must be KSA Nationals. The work arrangement involves 3 days in the office and 2 days working from home.
Requirements
- For Saudis Only
- Requires 5-10 Years experience
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