Assistant EBC Manager📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dynamic and results-oriented Assistant EBC Manager to join their Sales & Marketing team. This full-time management position plays a crucial role in assisting with the solicitation and handling of sales opportunities, ensuring seamless business turnover for exceptional service delivery. The Assistant EBC Manager will focus on building and nurturing long-term, value-based customer relationships to achieve sales objectives and meet personal sales goals.

As part of the W Hotels brand, you will contribute to a culture of reinvention and luxury. This role offers an opportunity to perform your best work, begin your purpose, belong to a global team, and develop professionally within the Marriott International portfolio.

Key Responsibilities

• Assist with the solicitation and handling of sales opportunities to drive revenue and business growth.
• Ensure that all business is turned over properly and in a timely fashion to facilitate excellent service delivery.
• Lead day-to-day sales activities with an emphasis on cultivating long-term, value-based customer relationships.
• Achieve personal sales goals and contribute to the overall sales objectives of the location.
• Work collaboratively with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through activities such as sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of information to the Event Management team.
• Participate in sales calls with the sales team to acquire new business and close deals.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the competitive landscape, including competitor strengths and weaknesses, economic trends, and supply and demand dynamics, to effectively position W Hotels.
• Assist in closing the most advantageous opportunities for the location based on market conditions and specific needs.
• Gain a deep understanding of the location’s primary target customers and their service expectations, offering tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through exceptional service experiences.
• Service customers effectively to increase their share of business with W Hotels.
• Execute and uphold the company’s customer service standards consistently.
• Provide excellent customer service aligned with the daily service basics of the company.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels to drive continuous improvement.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development
• Event Management

Work Environment and Location

This is a full-time management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. W Hotels is committed to being an equal opportunity employer, valuing unique backgrounds and fostering an inclusive environment. This commitment includes non-discrimination on any protected basis, including disability and veteran status.