Assistant Store Manager📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Apparel Group is seeking a dynamic Assistant Store Manager to join our team in Saudi Arabia. This full-time position is integral to supporting daily store operations, ensuring a positive customer experience, and driving sales performance. The Assistant Store Manager will collaborate closely with the Store Manager, taking responsibility for daily operations, staff oversight, and achieving sales targets in the Store Manager's absence.
The ideal candidate will demonstrate strong leadership, a focus on customer satisfaction, sales achievement, and efficient store management. This role requires a combination of leadership capabilities, operational expertise, and a commitment to upholding brand standards.
Key Responsibilities
- Support the Store Manager in overseeing daily store operations to ensure efficiency and a high standard of customer service.
- Lead by example in all aspects of customer service, consistently focusing on customer needs and implementing a high standard of customer engagement within the store.
- Actively seek and implement strategies to achieve or exceed shop sales targets, ensuring all team members understand Key Performance Indicators (KPIs) and targets.
- Ensure promotional offers and stock-related initiatives are effectively implemented within the store to drive sales.
- Collaborate with the Store Manager to set and achieve sales targets, monitoring sales performance and analyzing key performance indicators (KPIs).
- Oversee inventory control and merchandising to optimize product availability and ensure accurate stock levels through regular stock checks and replenishment.
- Ensure the store layout and presentation align with brand standards and maintain a high standard of visual merchandising and store maintenance amongst all staff.
- Effectively communicate any changes in stock or store layout to all members of the team, ensuring adherence to retail standards.
- Maintain back store operations and ensure efficient replenishment of merchandise.
- Monitor and manage schedules for salesperson work hours, vacations, and days off, while also maintaining staff leave records.
- Resolve salesperson complaints and concerns, providing ongoing performance feedback and counseling when necessary.
- Encourage full participation of salespersons in creating store goals and developing plans.
- Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code.
- Ensure all security procedures are adhered to throughout the store, maintaining a high standard of security awareness regarding stock and money.
- Carry out corrective action and progressive discipline as necessary.
- Regularly audit store administration and resolve any identified issues, implementing changes in administration procedures positively and effectively.
Qualifications and Requirements
- Demonstrate dependability, reliability, and punctuality.
- Maintain strict confidence of all employee and employment-related information.
- Demonstrate the highest level of integrity and ethics in all decision-making processes.
Skills and Experience
- Customer Service
- Sales Management
- Staff Management
- Inventory Control
- Visual Merchandising
- Problem-Solving
- Leadership
A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred. The ideal candidate should possess 3+ years of progressive experience in a customer-centric role with strong management and leadership skills, alongside proven problem-solving abilities. Demonstrated success in enhancing customer engagement and achieving/exceeding sales KPI targets for stores is essential.
Work Environment and Details
This is a full-time position based in Saudi Arabia with Apparel Group. The role requires 2-5 years of relevant experience. The Assistant Store Manager will work closely with the Store Manager and the store team to ensure operational excellence and sales achievement.
Requirements
- Requires 2-5 Years experience
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