AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest experience, and fostering a positive work environment for the food and beverage team. The role contributes to the continuous improvement of guest and employee satisfaction through active participation in operations and staff development.

This position involves direct supervision of restaurant and bar operations, and potentially room service. The Assistant Manager will maintain high standards of service, quality, and operational efficiency within the Financial District of Riyadh.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Contribute to menu planning and ensure the highest sanitation standards are maintained.
• Support servers and hosts on the floor during peak meal periods to ensure seamless service.
• Strive for continuous improvement in both guest and employee satisfaction.
• Identify training needs within the team and implement plans to achieve departmental goals.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating a clear and consistent message regarding departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure strict compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with all local laws and regulations.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as necessary to ensure operational flow.
• Effectively open and close restaurant shifts.
• Interact directly with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Address and resolve guest problems and complaints, seeking assistance from supervisors when required.
• Actively work to improve service performance across the team.
• Set a positive example for guest relations and professional conduct.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests warmly, creating a welcoming atmosphere.
• Supervise ongoing training initiatives for restaurant staff.
• Utilize all available on-the-job training tools to develop employees.
• Communicate performance expectations clearly, aligning with job descriptions for each position.
• Provide ongoing coaching and counseling to employees regarding their performance.
• Provide information to supervisors, colleagues, and subordinates through various communication channels.
• Analyze information and evaluate results to identify the best solutions and solve problems effectively.
• Recognize and acknowledge good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED required.
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is preferred.
• A minimum of 4 years of experience in the food and beverage, culinary, or related professional area is required if holding a high school diploma or GED.
• A minimum of 2 years of experience in the food and beverage, culinary, or related professional area is required if holding a 2-year degree.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Menu Planning
• Supervision and Leadership
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Location

This is a full-time management position located in the Financial District of Riyadh, Saudi Arabia. The role operates within the Food and Beverage & Culinary category.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity. The company fosters an environment where the unique backgrounds of associates are celebrated and is committed to non-discrimination on any protected basis.