AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Manager for its Restaurants. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest experiences, and fostering a positive employee environment. The Assistant Manager will collaborate with the Director of Restaurants and Restaurant Manager to uphold W Hotels' standards for creating inspiring guest experiences. As part of the W Hotels brand, known for its global luxury reinvention and "Whatever/Whenever" service philosophy, this role offers an opportunity to contribute to a team that brings guest passions to life. This position is part of the Marriott International portfolio.

Key Responsibilities

• Assist in the daily supervision of restaurant and bar operations, including Room Service where applicable.
• Support menu planning and ensure adherence to sanitation standards.
• Provide assistance to servers and hosts during peak meal periods.
• Strive to improve guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental goals.
• Address employee questions and concerns, and monitor performance.
• Provide feedback to employees based on observations of service behaviors.
• Supervise daily shift operations and oversee restaurant operations in the absence of senior management.
• Participate in department meetings, communicating departmental goals.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate food quality and service level issues to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as necessary.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors as needed.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance.
• Provide information to supervisors, co-workers, and subordinates.
• Analyze information and evaluate results to solve problems.
• Recognize quality products and presentations.

Qualifications and Requirements

Candidates must meet one of the following criteria:

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Management
• Culinary Operations
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Menu Planning
• Supervision and Leadership
• Customer Service Excellence
• Problem-Solving
• Human Resources Practices

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. This position is not remote.