AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest service, and supporting a productive team environment. The role requires a commitment to hospitality and a solid understanding of food and beverage service.

W Hotels aims to inspire curiosity and broaden perspectives, offering guests unique experiences. The brand is characterized by a daring spirit that redefines luxury. The service culture emphasizes that anything can be accomplished to meet guest needs. W Hotels is part of the Marriott International portfolio, providing an environment for professional growth and contribution.

Key Responsibilities

• Assist in the daily supervision of restaurant and bar operations, including room service where applicable.
• Support menu planning and ensure adherence to sanitation standards.
• Provide assistance to service staff during peak meal periods.
• Contribute to continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental objectives.
• Address employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on service observations.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as needed.
• Manage restaurant opening and closing shifts.
• Interact with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED required; 4 years of experience in the food and beverage, culinary, or related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is required, along with 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Management
• Culinary Expertise
• Guest Service Excellence
• Employee Supervision and Development
• Menu Planning
• Sanitation Standards
• Training and Coaching
• Problem Solving
• Effective Communication

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role involves working within the Food and Beverage & Culinary job category. The position is not remote.