AsstMgr-Sales I📣 Job Ad

About the Role

W Hotels is seeking an Assistant Manager, Sales I to join its team in Riyadh, Saudi Arabia. This management position is responsible for driving sales efforts and cultivating long-term customer relationships. The role involves assisting in the management of daily sales activities, ensuring efficient business operations for optimal service delivery, and achieving individual sales targets.

This full-time position is located in the Financial District of Riyadh and offers an opportunity to contribute to a globally recognized luxury hotel brand. The role requires identifying new business prospects, understanding market dynamics, and delivering exceptional customer service to a varied clientele.

Key Responsibilities

• Assist in soliciting and managing sales opportunities to increase revenue.
• Ensure timely and proper turnover of all business to facilitate seamless service delivery.
• Support the leadership of daily sales activities with a focus on building enduring customer relationships.
• Collaborate with off-property sales channels to ensure coordinated sales efforts.
• Build and strengthen relationships with existing and new customers through proactive engagement, including sales calls, client entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Assist in managing and developing relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover of business to the Event Management team.
• Participate in sales calls with the sales team to secure new business and bookings.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Identify new business opportunities to achieve personal and location revenue goals.
• Analyze the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position W Hotels.
• Assist in closing the most advantageous opportunities for the location based on current market conditions and specific needs.
• Gain a deep understanding of the location's primary target customers and their service expectations, offering tailored business solutions.
• Support the company's service and relationship strategy to drive customer loyalty through excellent service experiences.
• Service existing customers to increase their share of business with the hotel.
• Execute and uphold the company's customer service standards consistently.
• Provide exceptional customer service in line with the company's daily service basics.
• Set a positive example for guest relations and interactions.
• Interact with guests to gather feedback on product quality and service levels.

Qualifications and Requirements

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, coupled with 2 years of experience in sales and marketing or a related professional area.
• Alternatively, a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major with no prior work experience required.

Required Skills

• Sales
• Marketing
• Customer Relationship Management
• Business Development
• Communication
• Leadership

Work Environment and Details

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to a diverse and inclusive workplace. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity. It is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.