B&F Talent Coach📣 Job Ad

About the Role

W Hotels is seeking a B&F Talent Coach to join our team in Riyadh. This full-time position is crucial for ensuring optimal service delivery and guest satisfaction within our food and beverage operations. The Talent Coach plays a vital role in fostering a collaborative team environment and upholding high service standards, requiring 2-5 years of related experience, including at least one year in a supervisory capacity.

Key Responsibilities

• Ensure staff work together as a cohesive team to provide optimum service and meet guest needs.
• Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
• Assist management in the hiring, training, scheduling, evaluation, counseling, disciplining, and motivation of employees.
• Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Maintain confidentiality of proprietary information and protect company assets.
• Identify, recommend, develop, and implement new methods to enhance organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Perform other reasonable job duties as requested by Supervisors.

Operational Oversight

• Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and securing doors.
• Inspect storage areas for organization, adherence to FIFO (First-In, First-Out) principles, and cleanliness.
• Complete scheduled inventories and requisition necessary supplies to maintain stock levels.
• Monitor dining rooms for seating availability, service quality, and the safety and well-being of guests.
• Complete work orders for maintenance repairs as needed.
• Follow all company, safety, and security policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.

Guest Experience and Team Collaboration

• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards across all service areas.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: A minimum of 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Physical Demands

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces, and navigate stairs and/or service ramps.
• Capacity to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to read and visually verify information in various formats (*, small print) and visually inspect tools, equipment, or machines for defects.