Bellman The Ritz Carlton Residences Diriyah Signature Collection📣 Job Ad

About the Bellman Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Bellman for The Ritz-Carlton Residences Diriyah Signature Collection in Riyadh, Saudi Arabia. This full-time role is essential in delivering the renowned "Gold Standards" of The Ritz-Carlton, ensuring exceptional experiences for Residence owners, guests, and visitors. The Bellman contributes to a culture where thoughtful and compassionate service sets the standard for luxury hospitality.

Key Responsibilities

• Greet and escort Residence owners, vendors, and guests upon arrival and departure.
• Assist Residence owners, guests, and visitors with luggage, groceries, and packages to and from vehicles, units, and other areas.
• Provide directions and information regarding property amenities, services, and local attractions.
• Assist in maintaining a clear drive at the Residences entrance and direct moving/delivery personnel to the loading dock.
• Support valet parking operations, including vehicle movement and resolving owner vehicle issues with the Valet Lead.

Property Maintenance and Administrative Duties

• Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
• Polish luggage carts and ensure their cleanliness.
• Clean and maintain glass and metal finishes at the entrance and in the lobby.
• Mop wet spills in the lobby as necessary to prevent accidents and assist with the placement and removal of lobby mats.
• Prepare and maintain accurate log records of Bell person assistance calls.
• Legibly document maintenance needs on work orders and submit them to the Director of Residences.
• Prepare and document Residence owners’ preferences for appropriate team members.
• Distribute packages, dry-cleaning, groceries, parcels, and faxes.

Guest and Colleague Engagement

• Welcome and acknowledge each Residence owner and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.
• Anticipate and address service needs, including assisting individuals with disabilities.
• Actively listen and respond positively to questions, concerns, and requests, resolving issues and building trust.
• Answer telephones using appropriate etiquette, including answering within three rings and using professional language.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.

Physical Demands and Safety

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects in excess of 75 pounds with assistance.
• Navigate sloping, uneven, or slippery surfaces, as well as stairs and service ramps.
• Perform tasks requiring reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
• Follow all company and department safety and security policies, reporting accidents, injuries, and unsafe work conditions immediately.
• Maintain awareness of undesirable persons on property premises and follow procedures for emergency situations.

Qualifications and Experience

• High school diploma or *** equivalent is required.
• A minimum of 6 months of relevant work experience is required.
• No supervisory experience is required for this position.