Business Analyst📣 Job Ad

Position Summary
The Siebel Business Analyst will act as a liaison between business stakeholders and technical teams, driving the definition, design, implementation, and optimization of solutions on the Oracle Siebel CRM platform. This role demands deep knowledge of Siebel plus strong analysis, requirements gathering, and communication skills.

Key Responsibilities

• Gather, analyze, and document business requirements, use cases, and process flows in collaboration with stakeholders.
• Map user requirements to Siebel functionalities and identify gaps.
• Propose solutions and provide Siebel-native design alternatives to meet business needs.
• Work with the technical Siebel team to translate business requirements into technical specifications.
• Drive configuration/design of Siebel objects (Applets, Views, Business Components, VB, Workflows, Business Services) as needed.
• Facilitate workshops, brainstorming sessions, and requirement review meetings with business units.
• Support User Acceptance Testing (UAT) and ensure solutions meet business requirements.
• Conduct system impact analysis, identify dependencies, and manage change requests.
• Assist with Siebel upgrades, enhancements, and system improvements.
• Ensure documentation is maintained: functional specs, process flows, user guides, and training materials.
• Monitor and analyze KPIs, system performance, and user feedback to recommend improvements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• +6 years of experience in business analysis, ideally in CRM environments.
• Strong experience working with Oracle Siebel CRM (functional/module-level knowledge).
• Familiarity with Siebel Tools configuration (Applets, Views, Business Components, Workflows, etc.).
• Ability to understand technical concepts, data models, and integrations (Web Services, EAI, EIM).
• Proficient in writing business requirement documents, functional specs, user stories, and process models.
• Good SQL skills and understanding of relational databases (preferably Oracle).
• Excellent communication and stakeholder management skills.
• Ability to lead requirement elicitation workshops and bridge gap between business and technical teams.

Preferred Skills

• Experience in Siebel upgrades, migrations, or Open UI.
• Knowledge of Agile / Scrum methodologies.
• Experience in performance tuning or optimization in Siebel.
• Prior exposure to middleware or integration platforms.
• Certifications in Business Analysis (* CBAP) or Oracle Siebel preferred.

About Us
We are a growing digital agency with a mission to deliver cutting-edge digital solutions and transform businesses through technology. We work for major clients both locally and internationally.

Role Overview
As a Business Analyst, you will lead business analysis initiatives, define requirements, and ensure alignment between business needs and technology solutions. Your role is crucial in bridging the gap between stakeholders and development teams, ensuring project success throughout all phases of delivery.

Missions & responsibilities

• Gather, analyze, and document business requirements in collaboration with stakeholders.
• Prepare detailed Business Analysis documents including functional specifications, user stories, and acceptance criteria.
• Lead and support business analysis activities across both Waterfall and Agile methodologies.
• Evaluate existing business processes and recommend improvements to optimize performance.
• Facilitate workshops and meetings to elicit requirements and manage stakeholder expectations.
• Work closely with technical teams to ensure accurate translation of requirements into deliverables.
• Support testing and validation activities to ensure solutions meet defined business needs.

Profile
We are seeking candidates with a Bachelor's degree in Information Systems, Software Engineering, or a related field, and a minimum of 10 years of hands-on experience in Business Analysis. You should possess proven expertise in requirements gathering and documentation, strong knowledge of deliverables, excellent communication skills, and fluency in Arabic and English. A professional certification in Business Analysis (*, CBAP, CCBA, PMI-PBA) is preferred.

Requirements

• Citizenship: Saudi
• Location: Riyad
• Contract: Permanent / Full-time
• Starting date: As soon as possible

Join a Leading Financial IT & Digital Solutions Firm
We are excited to announce an opportunity for a talented Business Analyst to join our client, a prominent player in the Financial IT & Digital Solutions landscape across the GCC. In this role, you'll be instrumental in bridging the gap between business needs and technical solutions in the financial and payment ecosystem.

Key Responsibilities:

• Gather, analyze, and document business and system requirements.
• Support the implementation of payment and banking systems (RTGS, ACH, Remittances).
• Conduct gap analysis and define AS-IS / TO-BE processes.
• Collaborate with cross-functional teams to design functional solutions.
• Ensure compliance with banking, payment, and customer journey standards.
• Participate in workshops, testing, and solution validation with clients.

Qualifications:

• Solid understanding of banking and payment schemes (RTGS, ACH, Remittances).
• Knowledge of domestic and cross-border payment flows.
• Strong analytical, documentation, and elicitation skills.
• Familiarity with SWIFT MT/MX messaging and accounting cycles (a plus).
• Excellent English communication and stakeholder engagement abilities.
• Willingness to relocate to KSA and travel as needed.
• Bachelor’s degree in Business, Finance, IT, or related field.