Call Center Supervisor📣 Job Ad

About the Role

DallahHealth is seeking a Call Center Supervisor to oversee daily operations and ensure the achievement of departmental goals. This full-time position is based in Riyadh and requires a professional dedicated to maintaining high standards of service and efficiency within the call center environment.

Key Responsibilities

• Supervise the performance of Call Center Coordinators, ensuring fair and even distribution of calls.
• Prepare and submit periodic reports to the direct manager.
• Motivate and encourage Call Center Coordinators through positive communication and constructive feedback.
• Perform periodic updates of doctor information relevant to the department and notify staff.
• Coordinate work shift schedules for Call Center Coordinators.
• Implement appropriate policies and procedures to align with hospital goals and objectives, focusing on Standards of Care and Quality/Performance Improvement.
• Undertake any other tasks within competence as directed by the Call Center Manager.

Experience and Qualifications

The ideal candidate will possess between 2 to 5 years of experience in a related field, with a minimum of 1 year in a supervisory capacity. A Bachelor's degree in any relevant field is required.

Work Environment

This is a full-time position located in Riyadh. The role involves direct supervision and coordination of a call center team, contributing to the operational efficiency of DallahHealth.

Role Overview

The Call Center Supervisor is responsible for ensuring professional call center performance to meet departmental goals and objectives. This includes managing staff, overseeing call distribution, and contributing to the overall quality of patient services through effective call center operations.