Campus Services Director📣 Job Ad

About the Role

Riyadh University of Arts (RUA) is seeking a Campus Services Director to lead the delivery of comprehensive campus services. This full-time role, based in Riyadh, Saudi Arabia, requires over 10 years of experience and is central to ensuring a seamless and supportive environment for the university community.

About Riyadh University of Arts (RUA)

RUA is an institution dedicated to cross-cultural arts education and creative innovation within the Middle East. It aims to foster ideas that inspire progress and transform society through industry and academic collaboration, rethinking creative education, and cultivating a space for global ideas in a culturally inspiring setting. RUA's vision is to be a beacon of knowledge, integrating culture and arts, empowering students, and fostering creativity and cultural exchange. The university aspires to be a leading cultural university in MENA, ranked among the top 50 worldwide for cultural education, and a global hub for cultural education and knowledge exchange.

Key Responsibilities

• Lead the delivery of campus soft services, including custodial, cafeteria, front-of-house, and event support.
• Ensure campus services align with the university's academic and student experience objectives.
• Represent Campus Services across university operations and major campus events.
• Drive service excellence and continuous improvement across all campus service areas.
• Develop and oversee the campus services delivery model for day-one readiness and long-term efficiency.
• Develop operational approaches for campus events, performances, exhibitions, screenings, and ceremonies in coordination with university functions.
• Establish structured service frameworks, including SLAs, SOPs, KPIs, and performance monitoring.
• Manage strategic vendor relationships to ensure consistent, high-quality service delivery.
• Define and monitor KPIs for service performance, user satisfaction, operational efficiency, event readiness, and SLA compliance.
• Establish reporting frameworks covering service performance, space utilization, user experience trends, event readiness, and compliance.
• Identify and plan future campus services as operational requirements evolve (*, transportation, housing).
• Drive digital service initiatives to enhance service delivery and user experience.
• Ensure compliance with health, safety, and institutional policies.
• Provide oversight of campus soft services, hospitality, venue operations, and event support.
• Review operational performance and implement corrective actions.
• Support planning and execution of major university events to ensure operational readiness.
• Coordinate service delivery with Facilities Management, Security, Academic Operations, Student Affairs, and Shared Services.
• Review vendor performance and resolve escalated operational issues.

Required Qualifications and Experience

• 10–15 years of experience in facilities, campus services, hospitality, or related operational environments.
• Experience leading custodial, catering, front-of-house, venue management, and event support services in large-scale environments.
• Strong understanding of integrated service delivery models, vendor-managed operations, and campus event planning.
• Experience managing vendors and multidisciplinary service teams.
• Strong understanding of service quality monitoring and operational reporting.
• Demonstrated operational management skills.

Essential Skills

• Strong communication and stakeholder management skills.
• Ability to lead teams and coordinate across functions.
• Problem-solving and adaptability in dynamic environments.

Work Environment and Opportunity

Riyadh University of Arts (RUA) serves as a center for creativity, knowledge, and innovation, contributing to the cultural ecosystem and creative economy of Saudi Arabia in alignment with Saudi Vision 2030. As the first institution of its kind in the MENA region, RUA provides a platform for talent development and a gateway for Saudi art and culture globally. This role offers the opportunity to contribute to shaping the cultural future of the Kingdom.