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Contract TypeContract TypeSeasonal
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

NeoStats Analytics, a data and analytics firm established in 2022, is seeking a Cards Portfolio Management Specialist to join their team in Riyadh, Saudi Arabia. The company focuses on transforming clients into data-driven organizations through end-to-end data and analytics services. This role will provide strategic advisory and execution support for card portfolio optimization initiatives, with a focus on key performance indicators such as engagement, spend, and authorization rates. The primary objective is to drive growth in card activation, customer engagement, utilization, and balance build through strategic planning, campaign execution, and the leveraging of data analytics, merchant partnerships, and lifecycle management tools.

This is a 12-month contract position, potentially extendable, requiring an onsite presence in Riyadh. The role requires 8-10 years of experience in a relevant field.

Key Responsibilities

  • Analyze portfolio trends and develop strategic initiatives to enhance card activation, usage, and retention.
  • Support the development and implementation of strategies to grow the credit card portfolio in alignment with business targets.
  • Drive customer engagement and balance build through end-to-end management of campaigns across various channels to increase spends and balances.
  • Contribute to the credit card instalment plans strategy, including the design of payment plans, implementation of effective sales strategies, and revenue optimization.
  • Design and implement lifecycle campaigns and customer engagement programs, managing campaign execution and customer communication.
  • Collaborate with internal stakeholders and external partners to ensure the seamless execution of campaigns and offers.
  • Optimize portfolio performance through advanced segmentation, targeting, and offer personalization techniques.
  • Provide execution support for campaign rollout, including tracking and comprehensive reporting.
  • Liaise with internal and external stakeholders to ensure alignment on campaign objectives and key performance indicators (KPIs).
  • Ensure adherence to internal approval processes and regulatory requirements.
  • Assist in managing the financial performance of the credit card portfolio, including developing financial forecasts and budgets, monitoring performance against targets, and identifying opportunities to mitigate headwinds.
  • Drive improvements in plastic activation rate, spend activation rate, and spend per card.
  • Enhance card utilization, engagement rate per card (ENR/card), and instalment sales.
  • Manage credit limit increase and decrease activities for cardholders.
  • Execute data-driven portfolio campaigns, analyzing pre-campaign and post-campaign results.
  • Monitor and improve customer engagement and activation metrics.
  • Develop new partnerships to add value for cardholders.
  • Contribute to portfolio growth and retention rates.
  • Ensure timely execution of planned initiatives.

Qualifications and Requirements

  • Mandatory experience in Cards Cross-border payments, e-commerce, and merchant partnerships.
  • Mandatory experience in Campaign execution, customer segmentation, and performance analytics.
  • 8-10 years of experience in banking, payments, or consulting, with a specific focus on credit card portfolio optimization, digital engagement, and card product management. Regional experience is preferred.
  • A Bachelor's degree or equivalent qualification is required; an advanced degree or MBA is preferred.
  • Knowledge of Cards P&L, Revenue, Loyalty programs, and campaign management will be a significant advantage.
  • Fluent English is required; Arabic fluency is preferred.
  • Comfortable with significant client interaction and possess a strong interest in building relationships.
  • Proven track record in campaign execution, customer segmentation, and performance analytics.
  • Advanced proficiency in Microsoft Word, Excel, and PowerPoint is required; knowledge of Project Management tools is preferred.

Required Skills

  • Cards Cross-border payments, e-commerce, and merchant partnerships
  • Campaign execution, customer segmentation, and performance analytics
  • Credit card portfolio optimization, digital engagement, and card product management
  • Cards P&L, Revenue, Loyalty programs, and campaign management
  • Client interaction and relationship building
  • Microsoft Word, Excel, and PowerPoint proficiency
  • Project Management tools knowledge
  • Results-oriented with a strong drive for achieving targets and KPIs
  • Creative and innovative thinking with a passion for developing new solutions
  • Team player with strong leadership and project management skills
  • Customer-centric mindset focused on delivering exceptional service and value
  • Cards Portfolio Management
  • Customer lifecycle management
  • Spend and balance build campaign management

Work Environment

This is a contract position with a term of 12 months, potentially extendable. The role requires an onsite presence in Riyadh, Saudi Arabia. NeoStats operates as a contemporary Data & Analytics firm.


Requirements

  • Requires 5-10 Years experience

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