Cards Portfolio Management Specialist📣 Job Ad

About the Role

NeoStats Analytics, a data and analytics firm, is seeking a Cards Portfolio Management Specialist to join their team in Riyadh, Saudi Arabia. This role is integral to driving strategic initiatives focused on optimizing the cards portfolio across key performance indicators such as ENR and spend. The specialist will contribute to transforming clients into data-driven organizations by providing contemporary solutions.

This is a 12-month contract position, with the potential for extension. The role offers an opportunity to contribute to a startup environment and develop expertise in card activation, customer engagement, utilization, and balance build through data analytics, merchant partnerships, and lifecycle management.

Key Responsibilities

• Analyze portfolio trends and develop strategic recommendations to improve card activation, usage, and retention rates.
• Support the development and implementation of strategies to grow the credit card portfolio in alignment with business targets.
• Drive customer engagement and balance build initiatives through end-to-end management of campaigns across various channels to increase spends and balances.
• Contribute to the credit card instalment plans strategy, including the design of payment plans, implementation of sales strategies, and revenue optimization.
• Design and implement lifecycle campaigns and customer engagement programs, overseeing campaign management and driving customer communication.
• Collaborate with internal stakeholders and external partners to ensure the execution of campaigns and offers.
• Optimize portfolio performance through segmentation, targeted strategies, and personalized offers.
• Provide execution support for campaign rollout, including tracking, monitoring, and reporting on campaign performance.
• Liaise with internal and external stakeholders to ensure alignment on campaign objectives and key performance indicators (KPIs).
• Ensure compliance with internal approval processes and regulatory requirements.
• Assist in managing the financial performance of the credit card portfolio, including developing financial forecasts and budgets, monitoring performance against targets, and identifying opportunities to mitigate headwinds.
• Drive improvements in plastic activation rates, spend activation rates, and spend per card.
• Enhance card utilization, ENR per card, and installment sales.
• Manage credit limit increase and decrease activities based on data-driven insights.
• Execute data-driven portfolio campaigns, analyzing pre-campaign and post-campaign results to inform future strategies.
• Focus on improving customer engagement and activation metrics.
• Develop new partnerships to enhance value propositions for cardholders.
• Contribute to portfolio growth and retention rates.
• Ensure timely execution of all planned initiatives.

Qualifications and Requirements

• Mandatory experience in Cards Cross-border payments, e-commerce, and merchant partnerships.
• Mandatory experience in Campaign execution, customer segmentation, and performance analytics.
• 8 to 10 years of experience in banking, payments, or consulting, with a specific focus on credit card portfolio optimization, digital engagement, and card product management. Regional experience is preferred.
• A Bachelor's degree or equivalent qualification is required; an advanced degree or MBA is preferred.
• Knowledge of Cards P&L, Revenue, Loyalty programs, and campaign management will be a significant asset.
• Fluent English is required; Arabic fluency is preferred.
• Comfortable with significant client interaction and possess a strong interest in building and nurturing relationships.
• Proven track record in campaign execution, customer segmentation, and performance analytics.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint is essential; knowledge of Project Management tools is preferred.

Required Skills

• Cards Cross-border payments
• E-commerce
• Merchant partnerships
• Campaign execution
• Customer segmentation
• Performance analytics
• Credit card portfolio optimization
• Digital engagement
• Card product management
• Cards P&L management
• Revenue management
• Loyalty programs
• Campaign management
• Client interaction and relationship building
• Project Management tools
• Results-oriented with a strong drive for achieving targets and KPIs
• Creative and innovative thinking
• Team player with strong leadership and project management skills
• Customer-centric mindset
• Cards Portfolio Management (8-10 years relevant experience)
• Customer lifecycle management
• Spend and balance build campaign management

Work Environment and Contract Details

This position is based in Riyadh, Saudi Arabia, and is offered on a 12-month contract basis, with the possibility of extension. The role is within NeoStats, a dynamic firm focused on data and analytics.