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Contract TypeContract TypeSeasonal
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Catering & Conferences Sales Manager to join its team in Riyadh, Saudi Arabia. This management position is responsible for driving catering revenue through contracting and closing local catering and social business. The role involves ensuring seamless handover for quality service delivery and consistently up-selling opportunities to maximize revenue. The successful candidate will implement the brand's service strategy and applicable brand initiatives, fostering customer loyalty through exceptional service experiences.

As part of The Ritz-Carlton family, this role embodies the "Gold Standards" that define the company's reputation in luxury hospitality. The position offers the opportunity to contribute to an international team within a culture that values creativity, thoughtfulness, and compassion.

Key Responsibilities

  • Manage sales efforts for the hotel, focusing on local corporate and social catering opportunities.
  • Collaborate with off-property sales channels, including the Sales Office, Area Sales, and EST, to ensure coordinated sales efforts.
  • Respond to incoming catering opportunities for the hotel.
  • Identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
  • Analyze the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to effectively position hotel offerings.
  • Close business opportunities that best align with market conditions and hotel needs.
  • Utilize negotiation skills and creative selling abilities to secure business and finalize contracts.
  • Design, develop, and sell creative catered events.
  • Maximize revenue through up-selling packages and creative food and beverage options.
  • Manage catering sales revenue and operation budgets, and provide accurate forecasting reports.
  • Develop menus designed to drive sales.
  • Execute and support the operational aspects of booked business, including generating proposals and writing contracts.
  • Participate in and practice daily service basics of the brand.
  • Monitor and ensure the effective resolution of guest issues arising from the sales process by channeling them to property leadership or other appropriate stakeholders.
  • Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and the company.
  • Interact effectively with sales, kitchen staff, vendors, competitors, the local community, catering associations, and other hotel departments to ensure guest satisfaction.
  • Execute and support the company's Customer Service Standards and the hotel's Brand Standards.
  • Provide exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their program/event.
  • Understand customer needs and recommend appropriate features and services that best meet their needs and exceed expectations, while building relationships and loyalty to the company.
  • Gain an understanding of the hotel's primary target customer and their service expectations, offering better business solutions both prior to and during the program/event.
  • Develop a close working relationship with operations to ensure the execution of strategies at the hotel level.
  • Perform other duties as assigned to meet business needs.

Qualifications and Requirements

  • High school diploma or GED required; OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major.
  • If a high school diploma or GED is held, 2 years of experience in sales and marketing, guest services, front desk, or a related professional field is required.
  • No work experience is required if a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major is held.

Required Skills

  • Sales
  • Marketing
  • Guest Services
  • Front Desk Operations
  • Catering Sales
  • Revenue Management
  • Customer Service Excellence
  • Negotiation
  • Budget Management
  • Menu Development
  • Contract Writing
  • Problem Solving

Work Location and Type

This is a full-time, contract management position located at AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, 11493. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company welcomes all and provides access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. Non-discrimination is practiced on any protected basis, including disability, veteran status, or other basis protected by applicable law.


Requirements

  • Requires 2-5 Years experience

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