Commercial Operations Executive📣 Job Ad

About the Commercial Operations Executive Role

Tabby is seeking a Commercial Operations Executive to support its merchant and channel partner ecosystem. This role is central to cross-functional operations, collaborating with various departments to ensure merchant success from initial setup. The position is based in Riyadh, within the Riyadh Region, and is a full-time opportunity with 0-1 years of required experience.

Role Overview and Purpose

The Commercial Operations Executive will be instrumental in the technical onboarding, operational coordination, and product rollout execution for merchants. The primary objective is to ensure merchants implement Tabby effectively, delivering a seamless payment experience. This role requires a detail-oriented, proactive individual comfortable with both technical concepts and business discussions, who enjoys solving operational challenges and improving processes to achieve merchant success at scale.

Key Responsibilities

• Act as the primary operational and technical liaison between Tabby and partner merchants, coordinating with Risk, Integrations, Business Development, and Key Account teams.
• Oversee technical onboarding for merchants and channel partners, including documentation, testing coordination, progress tracking, and timely activation.
• Manage merchant data enablement workflows, ensuring data capture, validation, and alignment with risk and underwriting requirements.
• Lead negotiations with merchants regarding technical requirements, ensuring understanding of Tabby’s data, integration, and compliance needs while balancing business objectives.
• Coordinate cross-functional alignment for product rollouts by preparing merchant-facing materials, supporting Go-To-Market plans, and ensuring seamless execution.
• Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
• Own and improve internal documentation and Standard Operating Procedures (SOPs) for scalable and standardized onboarding, integration, and partner success processes.
• Support Business Development teams during technical discussions with merchants, ensuring sales cycle commitments align with product and risk capabilities.

Required Qualifications and Skills

• 1 year of experience in Partner Success, Technical Account Management, Fintech Operations, Payments, E-commerce integrations, SaaS onboarding, or a similar field.
• Strong technical literacy, including an understanding of APIs, webhooks, e-commerce platforms, plugins, and payment flows.
• Solid analytical and problem-solving skills, with the ability to interpret data patterns and identify issues in merchant integrations or data quality.
• Excellent cross-functional communication skills, capable of translating technical concepts for non-technical stakeholders.
• Experience managing negotiations with merchants on technical or data requirements, balancing business needs with technical feasibility.
• Strong documentation skills, with the ability to develop processes, SOPs, and clear merchant-facing guides.

Additional Preferred Skills

• Experience with Buy Now Pay Later (BNPL), payment gateways, Payment Service Providers (PSPs), or e-commerce checkout flows.
• Background supporting enterprise merchants and managing negotiation discussions.