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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

W Hotels is seeking a motivated and detail-oriented individual to join our team as a Housekeeping Coordinator in Riyadh, Saudi Arabia. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Housekeeping Coordinator, you will play a crucial role in ensuring the smooth operation of the housekeeping department, acting as a key liaison between various hotel departments to maintain exceptional guest experiences.

W Hotels is dedicated to igniting curiosity and expanding horizons, offering a unique life experience where doors and minds are opened. We embrace new faces and fresh experiences, driven by the belief that we are ready for anything. This philosophy has earned us a reputation for redefining luxury standards worldwide. Our "Whatever/Whenever" service culture is at the heart of everything we do, sparking our guests' passions. If you are original, innovative, and always looking for future possibilities, we invite you to join W Hotels and become part of the Marriott International portfolio.

Key Responsibilities

  • Run sold room reports and verify room status to determine discrepant rooms.
  • Prioritize room cleaning based on operational needs and guest departures.
  • Update the status of departing guest rooms promptly.
  • Assist Housekeeping management in overseeing daily activities and operations.
  • Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
  • Document and resolve issues related to discrepant rooms with the Front Desk.
  • Prepare and distribute room assignments to the Housekeeping staff.
  • Record, monitor, and update the list of 'Do Not Disturb' rooms.
  • Ensure that vacant dirty rooms are cleaned within the necessary timeframe.
  • Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
  • Complete all required Housekeeping paperwork accurately and efficiently.
  • Adhere to all company and safety and security policies and procedures.
  • Report any maintenance problems, safety hazards, accidents, or injuries promptly.
  • Complete all required safety training and certifications.
  • Maintain a clean and professional uniform and personal appearance.
  • Protect company assets and maintain the confidentiality of proprietary information.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs with genuine appreciation.
  • Ensure adherence to quality expectations and standards for all housekeeping services.
  • Develop and maintain positive working relationships with colleagues.
  • Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Enter and locate work-related information using computers.
  • Stand, sit, or walk for extended periods of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 1 year of related work experience in housekeeping or a similar role.
  • No supervisory experience is required for this position.

Required Skills

  • Proficiency in Housekeeping operations and procedures.
  • Effective coordination with Engineering, Front Office, and Laundry departments.
  • Strong Communication skills, both verbal and written.
  • Demonstrated Teamwork and collaboration abilities.
  • Effective Problem-solving skills to address operational challenges.

Work Environment and Location

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, or walk for extended periods and perform physical tasks as outlined in the responsibilities. W Hotels is an equal opportunity employer, dedicated to diversity and inclusion, fostering an environment where unique backgrounds are valued and celebrated.

Requirements

  • No experience required

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