Customer Account Manager

About the Room Service Manager Role

The Ritz-Carlton in Riyadh is seeking a dedicated Room Service Manager to oversee the daily operations of the room service department. This full-time position requires a professional with a minimum of 5 years of experience to lead and develop the room service team, ensuring exceptional guest satisfaction while managing operational efficiency and budget adherence.

Managing Daily Room Service Operations

The Room Service Manager is responsible for the direct supervision and management of all day-to-day room service activities. This includes ensuring that property policies are consistently applied, and that staff are adequately trained and supported to perform their duties effectively. The role involves overseeing daily shift operations, maintaining compliance with all established policies and standards, and ensuring staffing levels align with guest service needs, operational demands, and financial objectives.

Leading the Room Service Team

This position requires strong leadership to guide and motivate the room service team. Key responsibilities include fostering a collaborative environment built on trust and mutual respect, serving as a role model for appropriate professional conduct, and setting clear performance expectations. The manager will provide direction and feedback to subordinates, develop strategic plans to achieve departmental goals, and ensure consistent productivity levels. Regular communication with employees regarding business objectives, performance recognition, and feedback is essential for driving desired results and maintaining open, collaborative relationships.

Financial and Guest Service Oversight

The Room Service Manager will play a role in financial management by understanding budgets and operating statements, and actively participating in managing controllable expenses to meet or exceed financial targets. A primary focus of this role is ensuring exceptional customer service that exceeds guest expectations. This involves actively seeking guest feedback, addressing guest concerns and complaints effectively, and empowering employees to deliver outstanding service. The manager will also provide input for employee performance appraisals, focusing on service behaviors and continuous improvement.

Human Resources and Development

This role involves identifying developmental needs within the team and providing coaching, mentoring, and training to enhance employee knowledge and skills. The Room Service Manager will support departmental orientation programs for new hires and ensure staff are trained on and adhere to all relevant policies and procedures, including cash handling and credit policies. Soliciting employee feedback and utilizing an open-door policy are key to addressing employee concerns and fostering a positive work environment.

Additional Responsibilities

The Room Service Manager will be responsible for communicating information effectively to supervisors, colleagues, and subordinates through various channels. This includes analyzing information, evaluating results, and problem-solving to identify the best solutions. The role also requires the ability to recognize and maintain high standards for product quality and presentation.

About the Role

Informa PLC is seeking an Investor Program Manager for a 6-month contract position in Riyadh. This role is integral to the Investor and Startup Programme infrastructure, focusing on the gaming sector. The position requires bringing deep expertise in gaming investment and deal-making to design and execute investment programmes that establish the gaming event as a premier investment destination within the global gaming calendar.

Core Responsibilities

The primary mandate of this role is to design and implement investment programmes and deal-making activations specifically for the gaming event. This involves significant engagement with the gaming and tech investment community to elevate the investor experience. The role also extends to supporting investor programming across the broader Investor and Startup Programme portfolio, contributing sector knowledge and leveraging investor relationships where valuable.

Gaming Investment Programme Development

This section of the role focuses on the strategic development and execution of the gaming investment programme. It requires the individual to take ownership of the sector-specific depth and perform the necessary outreach and engagement with investors and startups within the gaming and technology landscape. The goal is to ensure the gaming event is recognized as a leading investment platform.

Cross-Portfolio Investor Support

Beyond the dedicated gaming event, the Investor Program Manager will contribute to other events within the Informa PLC portfolio. This involves providing support for investor programming where specialized sector knowledge and established investor relationships can add significant value. The aim is to enhance the overall investor experience across all touched events.

Qualifications and Experience

Candidates are expected to possess 2-5 years of relevant experience. A strong background in investment, deal-making, and specifically within the gaming and technology investment community is essential. The ability to design and manage investment programmes and cultivate relationships with key stakeholders is critical for success in this role.

Contract Details and Work Arrangement

This is a full-time, 6-month contract position. The role can be performed remotely. Please note that relocation or sponsorship support is not provided for this contract. Tahaluf celebrates diversity and welcomes applicants from all backgrounds. Hiring decisions are based on relevant qualifications and merit. A disability-friendly environment is provided, and support or adjustments can be requested for interview or selection processes.

About the Role

WSP in the Middle East is seeking a Contracts Manager to oversee commercial and contractual aspects of large-scale infrastructure and urban development projects in Riyadh. This contract role requires extensive consulting experience and the ability to manage complex multi-contract environments.

Key Responsibilities

The Contracts Manager will be responsible for the comprehensive commercial and contractual management throughout the project lifecycle. This includes:

• Preparing, reviewing, negotiating, and managing contract documents for consultants, contractors, and suppliers.
• Administering the full contract lifecycle, from tender preparation and pre-award evaluation to post-award management and contract close-out.
• Ensuring strict compliance with contract terms, deliverables, schedule requirements, and all applicable regulations.
• Maintaining accurate contract registers, correspondence, change orders, insurance, guarantees, and approvals.
• Monitoring contract budgets, payment applications, cash-flow forecasts, and financial exposure.
• Evaluating and managing variations, extensions of time, claims, and contractual disputes.
• Conducting cost impact assessments and providing recommendations to senior management.
• Preparing commercial analysis to support management in negotiations and settlements.
• Supporting procurement and tendering processes by preparing tender documentation, scope definitions, commercial conditions, and evaluation criteria.
• Participating in bid evaluations and assisting in the negotiation of consultancy, construction, and service agreements.
• Coordinating with legal and technical teams on bid clarifications, contract conditions, and award recommendations.
• Identifying contractual and commercial risks and proposing effective mitigation strategies.
• Ensuring adherence to relevant local regulations, international standards, and company policies.
• Supporting internal and external audits, and monitoring Key Performance Indicators (KPIs) and compliance indicators.
• Acting as the primary commercial point of contact between consultants, contractors, project management teams, and client representatives.
• Facilitating decision-making on contractual issues and ensuring clear communication among all involved parties.
• Preparing and presenting contractual and commercial reports to management.
• Maintaining accurate records of all contractual documents, amendments, correspondence, and commitments.
• Producing periodic reports on commercial status, pending claims, contract risks, and financial forecasts.

Qualifications and Experience

Candidates should possess the following qualifications and experience:

• A Bachelor’s degree in Civil Engineering, Quantity Surveying, Construction Management, Law, or a related discipline.
• Between 5 and 10 years of relevant contract management experience.
• Proven experience in infrastructure, utilities, urban development, landscaping, roads, or government-managed projects.
• A strong understanding of FIDIC, consultancy agreements, EPC contracts, subcontract agreements, and procurement procedures.
• Demonstrated experience managing multiple contracts simultaneously, preferably within a governmental or semi-governmental project framework.

Required Skills

• Excellent negotiation, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Proficiency in MS Office, document control tools, and contract management systems.