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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh

About the Role

Colgate-Palmolive, a global leader in consumer products operating in over 200 countries, is seeking a Customer Development Manager to join its team. The company specializes in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition, with products used in households worldwide. As a caring and innovative growth company, Colgate-Palmolive is dedicated to reimagining a healthier future for people, pets, and the planet, guided by core values of Caring, Inclusivity, and Courage.

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with potential travel up to 50% of the time. The Customer Development Manager will be responsible for achieving sales, margin, and volume targets for assigned accounts, ensuring flawless 5P (Product, Price, Place, Promotion, People) execution in-store, and developing strong partnerships with key customers.

Key Responsibilities

  • Achieve sales, margin, and volume targets for assigned accounts and ensure 5P execution in-store.
  • Develop and nurture partnerships between Colgate-Palmolive and a group of accounts at store and regional levels by building relationships and negotiating with Store Operations and in-store personnel.
  • Provide feedback on competitive intelligence and the in-store environment to ensure effective tactic implementation, reporting findings to the Customer Development Team Lead (CDTL).
  • Ensure tailored plans and promotions are developed in collaboration with the Regional Manager (RM) and executed within assigned accounts.
  • Cascade Channel Strategy, developed by the CDTL, within selected accounts, focusing on both qualitative (5Ps) and quantitative aspects (Sales per Account, per Store, per Category, and per SKU).
  • Build and manage relationships with key stakeholders, including Junior Buyers and Store Managers, at the regional and/or store level.
  • Conduct necessary negotiations regarding planograms, displays, and promotion execution at the regional office and/or store level.
  • Coordinate special events, including store-level sell-in and communication, and manage in-store materials in cooperation with the RM Team and CDTL.
  • Maximize the Profit & Loss (P&L) for assigned accounts by analyzing performance, identifying opportunities, and developing action plans.
  • Prepare Business Reviews twice a year, in conjunction with the CDTL and General Manager (GM), to meet with customers and discuss mutual growth opportunities.
  • Regularly visit stores within the assigned group of accounts to identify areas for improvement.
  • Coach and provide direction to in-store staff, including merchandisers, ensuring they are trained and updated on new products, promotions, and merchandising objectives.
  • Identify training needs for in-store staff and develop training plans with the CDTL.
  • Collaborate with the CDTL and RM to develop tools, merchandising materials, and in-store programs for effective shelf management to drive Colgate product purchases.
  • Supervise and analyze the consistent and accurate collection of data to monitor 5P performance against targets.
  • Clearly communicate in-store objectives and monitor the execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation versus plan, share of shelf, planograms, and Point of Purchase (POP) placement versus plan.
  • Resolve operational issues encountered at regional offices or in-store.

Qualifications and Requirements

  • A minimum of a Bachelor's or similar degree is required.
  • At least 5 years of experience in the HSM/Pharma-DS environment within the Saudi Market.
  • Proven experience in developing the business of selected customers.
  • Good command of both English and Arabic languages.

Required Skills

  • Sales
  • Margin Management
  • Volume Achievement
  • 5P Execution
  • Customer Relationship Management
  • Negotiation
  • Competition Intelligence
  • Business Development
  • P&L Management
  • Merchandising
  • Shelf Management

Work Environment and Travel

This is a full-time role based in Jeddah, Makkah, Saudi Arabia. The position requires potential travel up to 50% of the time. The role is located in the Makkah region, with potential business activities extending to Riyadh.

Requirements

  • Requires 5-10 Years experience

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