Customer Service Executive📣 Job Ad

About the Role

EY is seeking a Quality & Risk Management Manager to join the MENA Tax Quality (TQ) team. This role involves supporting client teams across the Middle East and North Africa region to ensure high-quality delivery, effective risk management, and compliance with regulatory and internal EY requirements. As a member of a focused team, you will gain diverse skills and experience while contributing to various projects and initiatives.

The MENA region comprises 14 countries, and the MENA TQ team plays a vital role in enabling client teams to deliver exceptional service, innovate, develop business, and maintain market presence. The team collaborates with Global Tax Quality, General Counsel’s Office, Risk Management, and other business functions to support global and local priorities. You will be part of the consultation network, providing tailored training and communicating key messages to client teams throughout the engagement lifecycle.

Key Responsibilities

• Provide timely and accurate advice to client teams on procedural, policy, quality, compliance, or risk-management matters.
• Review client and engagement acceptance assessments and collaborate with client-serving teams for approvals.
• Conduct periodic reviews of policies and guidance, and produce guidance on relevant matters.
• Develop processes and protocols for quality and risk management.
• Curate and deliver training to the business.
• Conduct contract reviews from a risk identification perspective and participate in related negotiation efforts.
• Lead and manage ongoing short and long-term projects as required.
• Support change management initiatives and guide stakeholders through significant change.
• Identify and implement process efficiencies, leveraging technology and AI.
• Develop and maintain productive working relationships with internal stakeholders.

Qualifications and Experience

• University degree and/or professional qualifications in Legal and Risk Management-related disciplines.
• A minimum of 7 years of prior and related work experience, preferably in Quality, Legal, Compliance, Risk Management, or Internal Audit functions.
• A deep understanding of the consultative approach towards internal clients and stakeholders, with a proven ability to influence and build strong relationships.
• Comfort working on multiple initiatives simultaneously with various team members.
• Experience or awareness of the regulatory environment and requirements.

Required Skills and Competencies

• Proficiency in Quality, Risk Management, Procedural, and Policy matters.
• Expertise in Compliance, Client and Engagement acceptance assessments, and providing Guidance.
• Ability to develop and implement Processes and protocols.
• Experience in delivering Training and conducting Contract reviews with a focus on Risk identification.
• Skilled in Negotiation efforts and Project management.
• Adept at Change management and Process design.
• Familiarity with Technology and AI applications.
• Strong ability to manage Internal stakeholders.
• Legal acumen and understanding.
• IT literacy and savviness with technology, with the ability to promptly learn new systems and tools, detect issues, and initiate their resolution.
• Strong problem-solving and analytical skills with the ability to make sound observations and recommendations.
• An eye for detail and a focus on continuous improvement and risk management.
• Strong interpersonal skills and the ability to effectively partner and collaborate with other functions on various initiatives.
• Ability to balance approachability and support with resoluteness and resilience in challenging situations.
• High degree of flexibility, professionalism, and integrity.
• Demonstrated ability to achieve results, a solution-oriented mindset, and the ability to lead colleagues through and manage complex and high-risk situations.
• Experience working with Power BI or other analytics platforms is desirable.
• Ability to be future-focused and adapt to new and developing areas of the business.
• A good command of Arabic (written and spoken) is ideal.

Work Location and Environment

This is a full-time position. Candidates should be based in one of the following office locations: Riyadh, Al Khobar, or Jeddah in Saudi Arabia, or Doha in Qatar. EY offers a world-class experience, developing you with future-focused skills and equipping you with global experiences. The environment is flexible, fostering talent within a diverse and inclusive culture of globally connected teams.

About the Role

AMS International UAE is seeking a Sales Manager with a specialization in Cybersecurity to join our team. This full-time position is based in the Kingdom of Saudi Arabia, with opportunities to work in both Riyadh and Jeddah. The successful candidate will be responsible for driving our cybersecurity sales initiatives within the region, focusing on achieving revenue targets and expanding market presence.

Key Responsibilities

• Develop and execute comprehensive sales strategies to achieve and exceed established revenue targets for cybersecurity solutions.
• Identify and prioritize target markets, potential customers, and key opportunities within the healthcare sector for cybersecurity services.
• Prepare accurate sales forecasts, manage budgets effectively, and formulate detailed action plans for market penetration.
• Build and maintain strong, long-term relationships with healthcare providers, hospitals, clinics, and other key stakeholders.
• Serve as the primary point of contact for key accounts, ensuring exceptional customer satisfaction and fostering client retention.
• Conduct thorough market research to identify emerging trends, evolving customer needs, and competitor activities within the KSA healthcare industry.
• Provide valuable insights and strategic recommendations for the development of new product or service opportunities in the cybersecurity domain.

Qualifications and Experience

• A minimum of 5 years and a maximum of 10 years of relevant sales experience in the cybersecurity sector.
• Proven track record of success in developing and implementing sales strategies.
• Demonstrated ability in market penetration and achieving sales quotas.
• Experience in building and managing strong customer relationships.
• Proficiency in conducting comprehensive market research.

Required Skills

• Sales Strategies
• Market Penetration
• Customer Relationship Management
• Market Research

Work Location and Type

This is a full-time position. The role is based in the Kingdom of Saudi Arabia, with opportunities to work in both Riyadh and Jeddah.

About the Role

Programming Speed, a provider of fleet and vehicle management solutions, is seeking a Sales Representative to join its team in Jeddah, Makkah, and Riyadh, Saudi Arabia. The company specializes in GPS tracking devices, dash cameras, and sensor systems designed to improve fleet safety, efficiency, and control. This full-time, field-based position is focused on expanding market share and achieving sales targets within the Kingdom.

The Sales Representative will be responsible for marketing and selling GPS tracking systems and dash cams. This involves building relationships with key sectors and companies, understanding their fleet management needs, and presenting the company's technology solutions. The role requires identifying new business opportunities and meeting sales goals.

Key Responsibilities

• Conduct field visits to potential clients to demonstrate products and finalize sales.
• Maintain and expand a network of contacts within car showrooms, car rental companies, businesses, and factories that operate transport fleets.
• Develop and implement sales and marketing plans tailored for the Saudi Arabian market to increase product awareness and demand.
• Utilize social media and digital marketing tools to promote products and reach a wider customer base.
• Consistently meet and exceed required monthly and annual sales targets.
• Provide consultations to explain the features and benefits of GPS tracking devices and dash cams for vehicle fleet management and protection.
• Follow up with existing clients to ensure satisfaction, address concerns, and foster long-term relationships.

Qualifications and Requirements

• Proven experience in vehicle tracking devices and Fleet Management systems.
• An existing client base and established relationships with car showrooms, rental companies, factories, and major corporations in Saudi Arabia.
• Strong communication, negotiation, and persuasion skills, with the ability to interact effectively with diverse stakeholders.
• A valid driving license within the Kingdom of Saudi Arabia.
• Proficiency in using social media networks and digital tools for marketing, lead generation, and client engagement.
• Ability to work effectively in a field-based role, manage work pressure, and demonstrate initiative and determination to achieve goals.

Required Skills

• Expertise in vehicle tracking devices and Fleet Management systems.
• Strong communication, negotiation, and persuasion abilities.
• Proficiency in utilizing social media networks and digital tools for marketing and lead generation.
• Demonstrated ability to work effectively under pressure.
• High levels of initiative and determination to achieve sales objectives.

Work Environment and Details

This is a full-time, field-based position located in the Kingdom of Saudi Arabia, with specific focus areas including Jeddah, Makkah, and Riyadh. The role requires a proven track record of 2-5 years of experience in the relevant field.