Customer Service Representative (Remotely)📣 Job Ad

About the Customer Service Representative Role

51Talk is seeking a Customer Service Representative to join their team in Riyadh. This full-time position requires individuals who are adept at communicating with people and proactively resolving issues, with the goal of fostering strong customer relationships.

Key Responsibilities

The Customer Service Representative will be responsible for a range of duties focused on customer interaction and support. These include:

• Communicating with customers through various channels, including phone, email, and chat.
• Providing accurate and knowledgeable answers to customer inquiries regarding product details, pricing, and availability.
• Collaborating with internal departments to ensure customer needs are met effectively.
• Performing data entry across different platforms as required.

Required Qualifications and Experience

Candidates for this role should possess a specific set of skills and experience to effectively fulfill their duties.

• A minimum of 1 to 3 years of relevant work experience is required.
• Excellent phone etiquette is essential for professional customer interactions.
• Strong verbal, written, and interpersonal communication skills are necessary.
• The ability to multitask, organize tasks, and prioritize work effectively is crucial for managing diverse customer interactions and administrative duties.

Role Context

This position is based in Riyadh and operates on a full-time schedule. The core function of the role is to serve as a primary point of contact for customers, addressing their needs and inquiries to ensure a positive experience with 51Talk. The ideal candidate will contribute to customer satisfaction and loyalty through effective communication and problem-solving.