Customer Care Representative-Associate (For Saudi Nationals Only)📣 Job Ad

About the Role

Abdul Latif Jameel (ALJ) is a diversified conglomerate with a significant presence across the Middle East, North Africa, and Turkey (MENAT) region. With over 75 years of commercial success, ALJ offers professional opportunities. The company fosters a culture of innovation, respect, pioneering spirit, and empowerment.

This position of Learning and Experience Senior General Manager (SGM) is responsible for designing, leading, and enhancing end-to-end learner experiences and digital learning ecosystems within HITCL. The role ensures high learner satisfaction, effective digital delivery, data-driven improvements, and operational excellence in learning coordination, aligning with HITCL's academic standards and strategic objectives.

Key Responsibilities

• Own the design, consistency, and continuous improvement of end-to-end learner experiences across all HITCL programs to ensure high satisfaction, engagement, and learning effectiveness.
• Oversee the design, implementation, and continuous improvement of engaging digital learning journeys, ensuring the reliability, scalability, and effective administration of LMS/LXP platforms and digital learning ecosystems.
• Establish and enforce instructional design and content standards, ensuring high-quality, innovative, and business-aligned digital learning content.
• Design, maintain, and govern HITCL learning KPIs, dashboards, and analytics frameworks to enable evidence-based decision-making and drive continuous improvement in learning effectiveness and utilization.
• Ensure efficient and well-coordinated execution of training programs through effective scheduling, logistics, and learner communication.
• Build, lead, and develop high-performing teams across content creation, digital solutions, analytics, and learning coordination functions.
• Design, monitor, and continuously improve end-to-end learner journeys across all HITCL programs.
• Establish learner experience standards to ensure consistency, engagement, and satisfaction across delivery modes.
• Ensure accuracy, timeliness, and consistency of learning data and reporting across systems.
• Oversee instructional design standards and methodologies for digital and blended learning programs.
• Leverage analytics insights to drive evidence-based decisions and continuous improvement in learning effectiveness and utilization.
• Ensure all digital learning content aligns with adult-learning principles, academic governance, and HITCL learning philosophy.
• Lead the Contents Creation Center in producing high-quality digital learning assets using AI, multimedia, and emerging technologies.
• Provide strategic oversight of LMS/LXP platforms and digital learning ecosystems to ensure reliability, scalability, and adoption.
• Oversee content libraries, version control, reusability standards, and support for production needs.
• Govern the administration, configuration, and continuous enhancement of digital learning platforms in line with delivery needs.
• Oversee training coordination activities, including scheduling, calendars, logistics, and learner communications.
• Ensure smooth, timely, and error-free execution of training programs in collaboration with schools and campus services.
• Evaluate digital learning tools and technologies, recommending enhancements that improve learning experience, efficiency, and scalability.

Qualifications and Requirements

• Bachelor's degree in Education, Technology, Business, or a related discipline.
• Master's degree in the same disciplines is preferred.
• 12–15 years of experience in learning experience design, digital learning, or corporate education.
• Minimum 5 years in a senior leadership role managing enterprise learning platforms or learning enablement functions.
• Instructional Design certification (*, ATD or equivalent) is preferred.

Required Skills

• Learning Experience & Journey Design
• Instructional Design
• Digital Learning Platforms (LMS/LXP) Management
• Learning Analytics
• Team Leadership & Coaching

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

About the Role

Effat College of Engineering, within its Electrical and Computer Engineering Department, is seeking a full-time faculty member at the Assistant or Associate Professor level specializing in Electrical Engineering. This research-focused position is intended for mid-to-senior level professionals dedicated to delivering world-class education and an exceptional student experience, in alignment with the college's core values and standards. The successful candidate will play a key role in advancing the department's academic and research objectives, contributing to its reputation for excellence within Saudi Arabia's higher education sector.

Key Responsibilities

• Teaching undergraduate courses and developing new graduate-level courses.
• Conducting and publishing high-quality research, with an emphasis on interdisciplinary research.
• Actively contributing to the formulation and implementation of school and faculty policies and practices.
• Designing and planning academic courses and degree programs.
• Assessing and continuously enhancing the quality of courses offered.
• Providing comprehensive support and guidance to students.
• Actively participating in student advisement activities.
• Representing the institution effectively on various committees and within relevant groups.
• Managing and mentoring junior colleagues.
• Performing other position-related duties as requested by the department or college.

Qualifications and Requirements

• Possession of *, *, and ** degrees in Electrical Engineering.
• Excellent command of the English language, both written and spoken.
• Demonstrated familiarity with technology-infused academic environments.
• A strong research interest and proven experience in the areas of Power Engineering, Controls Engineering, Robotics, or Communications Engineering.
• The ability to develop and secure funded research programs.

Required Skills

• Expertise in Electrical Engineering principles.
• Proficiency in conducting and publishing research, including interdisciplinary research.
• Experience in teaching at the undergraduate level and developing graduate courses.
• Skills in course design, program design, and course quality assessment.
• Strong capabilities in student support and advisement.
• Experience in committee participation and mentoring colleagues.
• Specialized knowledge in Power Engineering, Controls Engineering, Robotics, or Communications Engineering.
• Proven ability to develop and manage funded research programs.
• Excellent English language proficiency.
• Adaptability and experience within technology-infused academic environments.

Work Context

This is a full-time faculty position at Effat University, located in Saudi Arabia. The role requires approximately 5-10 years of experience. The university is committed to fostering an environment of academic excellence and innovation.

About the Role

Ninja is seeking dedicated individuals to join our team as Loss Prevention Executives in Jeddah and Makkah, Saudi Arabia. In this full-time role, you will be responsible for safeguarding our stores and distribution centers by monitoring operations to prevent loss, ensure safety, and report incidents. This position offers hands-on operational experience in security and loss prevention.

Key Responsibilities

• Conduct daily monitoring of store and distribution center premises through regular patrols and the utilization of security tools, including CCTV, to identify suspicious activities and potential safety hazards.
• Deter theft and policy violations by maintaining a visible and professional security presence within company facilities.
• Ensure the proper functioning of all security equipment, such as cameras and alarm systems, and promptly report any malfunctions or issues.
• Respond swiftly and effectively to all security and safety incidents, including instances of theft, accidents, or other emergencies.
• Prepare clear, concise, and accurate daily activity logs and detailed incident reports.
• Preserve evidence related to security incidents and provide support to the SLP Manager during preliminary investigations as required.
• Perform routine checks to verify staff compliance with all company security and safety policies and procedures.
• Utilize basic data keeping and analysis skills to maintain comprehensive records of security checks, audits, and reported incidents.
• Assist in periodic inventory counts and operational audits to help identify and mitigate sources of shrinkage.

Qualifications and Requirements

• A Bachelor's Degree in any related field is required.
• 1-2 years of experience in on-ground operations, such as retail, warehousing, logistics, or a similar operational environment.
• Demonstrated integrity, characterized by a strong sense of honesty and adherence to professional ethics.
• Basic data keeping and analytical skills necessary for monitoring security tools, maintaining logs, and identifying simple patterns.
• Keen attention to detail and strong observational abilities to effectively identify potential risks and incidents.
• Good verbal and written communication skills in both Arabic and English.
• Physical fitness is essential, with the ability to stand or walk for extended periods as required by the role.

Required Skills

• Proficiency in using security tools and CCTV systems for monitoring and surveillance.
• Competence in data keeping and basic data analysis for record management and pattern identification.
• Effective communication skills, both verbal and written.
• Strong observational skills with a keen eye for detail.

Work Environment

This is a full-time position based in Jeddah and Makkah, Saudi Arabia. The role requires individuals with foundational experience in operational environments.