Customer Service Representative Saudi National📣 Job Ad

About the Role

Tabby is a rapidly growing financial technology company operating across the GCC. We provide flexible payment solutions to help customers shop and pay more easily, partnering with major brands and serving millions of users. This is a full-time position for a Customer Service Representative who is a Saudi National. The role involves supporting customers through various communication channels and requires a professional approach to problem-solving.

Role Overview

As a Customer Service Representative at Tabby, you will be a key point of contact for our customers. This role is not a typical call center position; we focus on hiring dedicated individuals and providing them with the necessary support and tools for success. You will be expected to handle customer interactions professionally and efficiently, contributing to a positive customer experience.

Key Responsibilities

• Provide customer support through phone, chat, and email channels.
• Address customer inquiries and resolve issues effectively.
• Ensure a positive and satisfactory customer experience in all interactions.
• Adhere to established guidelines and utilize provided tools to assist customers accurately.

Qualifications and Requirements

• Clear spoken and written communication skills in both Arabic and English.
• English language proficiency at a B2 level or above.
• Comfort working rotational shifts.
• Ability to work from the office.
• A helpful and calm demeanor, especially under pressure.
• A quick learning ability and a serious approach to work responsibilities.

Work Environment Considerations

This role involves direct customer interaction, which can be demanding during peak periods. Candidates must be prepared to manage potentially difficult conversations, follow established processes diligently, and maintain a positive attitude even on challenging days. The position is full-time and requires on-site presence.

Compensation

The salary range for this position is between SAR 6,000 and SAR 7,500 per month.