Customer Service Representative

We are looking for a receptionist and sales employee to work in a car rental office. 🔹 Job Title: Receptionist and Sales 🔹 Nature of Work: Receiving customers, completing rental contracts, following up on bookings, and achieving sales 🔸 Conditions: * Politeness and good dealing with customers * Commitment and discipline at work * Previous experience in car rental or sales is preferred * Ability to work under pressure ⏰ Working Days: 6 days a week 🕒 Working Hours: 8 hours (from 3:00 PM to 11:00 PM) 📍 Work Location: Riyadh, Al-Sulimaniyah Send the CV to the number 05********

The objective of the job: Providing exceptional customer service with managing and operating daily spa bookings, ensuring appointment organization, and coordinating with the team to achieve a seamless and professional experience for clients. Tasks and Responsibilities: ▸ Customer Service: Receiving customer inquiries and responding to them via phone and WhatsApp. Providing accurate information about services and prices. Handling customer complaints and resolving them professionally. Building positive relationships with customers and enhancing their satisfaction. ▸ Booking Management and Operation: Managing and organizing daily spa bookings. Scheduling appointments and distributing them to the team. Confirming appointments and sending reminders. Closing bookings and following up on customer status. ▸ Team Coordination: Coordinating with staff to ensure appointment organization. Ensuring team readiness and preparedness for appointments. Handling any schedule conflicts immediately. ▸ Appointment and Gift Follow-up: Monitoring customers' attendance and ensuring they adhere to appointments. Coordinating and preparing gift requests. Following up on delivery operations and ensuring they are executed on time. ▸ Supporting Daily Operations: Contributing to organizing workflow within the spa. Monitoring daily booking performance. Raising feedback to management to improve operations. Requirements and Qualifications: ▸ Experience: A minimum of two years of experience in customer service. Experience in salons or spas is preferred.