Customer Services Manager📣 Job Ad

in Here I Am

22 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join Labayh as a Customer Service Manager
In a fast-paced environment that's dedicated to mental health, you will have the opportunity to lead our Customer Service Department. We are committed to providing exceptional experiences in both digital and in-person services. Your role will be to enhance customer satisfaction and operational efficiency across all communication channels.

Key Responsibilities:

Leadership and Management: Lead and supervise the customer service team, setting operational goals and conducting performance evaluations.
Customer Experience Management: Oversee the customer journey, analyze feedback, and continuously improve the customer experience.
Complaints and Quality Management: Supervise the complaints management system, resolve issues, and develop policies for high-risk complaints.
Systems and Technology Management: Manage customer service systems, analyze data, and collaborate with technical teams for improvement.
Reporting and Analysis: Prepare reports on department performance and monitor key performance indicators (KPIs).
Emergency Tasks: Assess and prioritize emergency tasks accordingly.

Required Qualifications:

Bachelor’s degree in Business Administration, Psychology, or related field.
At least 5 years of experience in customer service, with a minimum of 2 years in a managerial role.
Proficiency in English and strong analytical skills.

What We Offer:

Competitive salary and benefits.
Opportunity to work with cutting-edge technology.
Collaborative and innovative work environment.
Professional development and growth opportunities.

Requirements

Requires 2-5 Years experience

Similar Jobs

Sales Representative

New

All group

Full-time

We are looking for a motivated Sales Representative to join our team and drive business growth through effective client relationships. The ideal candidate will identify sales opportunities, present our products/services professionally, and meet or exceed sales targets consistently. Key responsibilities include conducting market research, maintaining detailed client records, and collaborating with other departments to ensure customer satisfaction.

2-5 years

Riyadh

about 14 hours ago

Sales Specialist

📣 Job AdNew

Ferring Pharmaceuticals

Full-time

Join Ferring Pharmaceuticals as a Sales Representative!
At Ferring, we are dedicated to helping people around the world build families and improve their lives through innovative pharmaceutical solutions in reproductive health, gastroenterology, and urology. Our corporate ethos centers around teamwork and collaboration, driving us to forge impactful partnerships and share knowledge.

Your Responsibilities:

Engage with healthcare professionals to promote our products in line with marketing strategies.
Maintain and build relationships with doctors and stakeholders, ensuring effective communication.
Participate in scientific conferences to enhance product visibility.
Track prescription trends and gather market insights to inform strategies.
Manage territory budget efficiently to ensure optimal return on investment.
Keep detailed records of all interactions and activities.

What We Offer:

Supportive and inclusive work environment.
Competitive benefits aligned with our commitment to family building.
Professional development opportunities.

Qualifications:

** in Pharmacy.
1-3 years experience in the pharmaceutical sector.
Excellent communication skills.
Fluency in English.
Valid driving license.

Join us at Ferring to make a difference in individuals’ lives and contribute towards building families every day.

2-5 years

Riyadh

about 21 hours ago

Sales Manager

📣 Job AdNew

Blacklane

Full-time

Join the evolution of chauffeuring and help shape Blacklane in the Kingdom of Saudi Arabia. We're reimagining premium ground transportation by merging cutting-edge technology with exceptional service, creating a reliable, sustainable, and elevated travel experience for clients and chauffeurs worldwide.

Your Challenge:

Drive revenue growth through the acquisition and development of new B2B clients and partners across sectors such as Government, Banking, Multinational Corporations, Hospitality, Real Estate, Sports, and Events.
Proactively identify, approach, and convert business opportunities in alignment with regional sales goals.
Build and maintain strong, long-term relationships with key stakeholders and decision-makers.
Support the execution of the regional business plan to achieve and exceed sales targets.
Represent Blacklane at local industry events, conferences, and networking opportunities.
Collaborate cross-functionally with Operations, Marketing, and Customer Experience teams to ensure seamless service delivery and client satisfaction.
Provide market insights and feedback to help shape commercial strategies and product offerings.

About You:

Experienced B2B sales professional with a successful track record in ground transportation, business travel, mobility, or related sectors within Saudi Arabia.
Strong understanding of the local market dynamics and established relationships within target industries.
Motivated self-starter with excellent communication, negotiation, and presentation skills.
Results-oriented mindset with the ability to manage pipelines and close deals independently.
Fluent in English and Arabic; additional languages are a plus.
Holds a valid driving license.
Ethical, ambitious, and passionate about delivering premium experiences and contributing to a purpose-driven company.

About Blacklane: Our mission is simple but powerful: to become the world's leading premium, global chauffeur service. We have grown globally, operating in 50+ countries while prioritizing reliability, innovation, and first-class service.

Company Culture: Blacklane values care, inclusion, innovation, and collaboration. We actively support employees through various initiatives and are committed to their continuous growth and professional development.

2-5 years

Riyadh

about 21 hours ago