DA & DSP Experience Specialist DA and DSP Experience

About the Role

Afaq - Warehouse Branch is seeking a DA & DSP Experience Specialist to join their team in Riyadh. This full-time role focuses on enhancing the experience of last-mile delivery partners by building strong connections, streamlining processes, and resolving issues. The specialist will work to foster long-term, successful partnerships within the logistics network.

Role Context and Environment

This position is based at one of our operational sites, providing direct visibility into the delivery process and enabling effective guidance for logistics partners. The specialist will be integral to Amazon Logistics (AMZL), which manages last-mile delivery in collaboration with third-party distribution businesses. The team focuses on continuous improvement to ensure smooth delivery experiences for customers and to implement global delivery solutions for new concepts.

Key Responsibilities

• Collect and analyze insights from various listening channels to identify experience priorities for Delivery Associates (DAs) and Delivery Service Providers (DSPs).
• Work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established Service Level Agreements (SLAs).
• Consolidate feedback and collaborate internally to implement improvements based on identified opportunities.
• Conduct regular roundtables with partners to monitor sentiment and maintain a pulse check on their experience.
• Act as the primary voice for DAs and DSPs within Amazon SA, advocating for their needs and concerns.
• Create a clear communication funnel to leadership regarding key priorities and necessary actions.

Required Experience

• Candidates should possess 2-5 years of relevant professional experience.

Application Information

The salary for this position will be disclosed during the interview process. Interested candidates are encouraged to apply.