E-commerce supervisor📣 Job Ad

About the E-commerce Supervisor Role

REEF GROUP is seeking a detail-oriented E-Commerce Supervisor to manage the daily operations of its e-commerce platform. This role is essential for ensuring the efficient execution of all operational activities, including managing product listings, maintaining inventory accuracy, streamlining order processing, and tracking shipments. The objective is to continuously enhance the user experience and drive sales growth. The E-Commerce Supervisor will collaborate with warehouse, marketing, customer support, and technical teams to uphold operational excellence.

Key Responsibilities

• Supervise daily e-commerce platform operations, ensuring readiness for sales, including product availability, content accuracy, pricing, and promotions.
• Monitor platform performance for smooth order processing, accurate payment flow, and reliable tracking.
• Oversee product uploads, ensuring accurate product information, descriptions, and images align with brand standards.
• Continuously monitor online inventory levels and ensure alignment with warehouse and internal systems.
• Supervise the complete order lifecycle from placement to delivery, promptly resolving any delays or operational issues.
• Coordinate with warehouses for timely order fulfillment and efficient handling of returns or shortages.
• Monitor and resolve issues related to payment gateways, shipping, and technical operations in coordination with relevant partners and teams.
• Ensure operational stability and minimize errors across orders, payments, and logistics.
• Analyze user behavior on the platform and review product pages and offers to identify improvement opportunities.
• Track best-selling and slow-moving products, recommending operational actions to support sales performance.
• Coordinate with marketing teams to ensure platform readiness for campaigns, promotions, and seasonal activities.
• Work closely with customer support to resolve customer complaints within target timelines.
• Prepare weekly reports covering orders, inventory, sales performance, and operational issues.
• Support ongoing improvement initiatives and ensure adherence to e-commerce policies and procedures.
• Document operational processes to ensure consistency and continuity.

Qualifications and Experience

• Diploma or Bachelor’s degree in E-Commerce, Business Administration, Information Systems, or a related field.
• 4-6 years of relevant experience in e-commerce operations.
• Strong ability to manage daily operations and lead small teams.
• Proficiency in analyzing store data and resolving operational issues.
• Experience in managing products and online inventory with high accuracy.
• Good understanding of payment integration, shipping processes, and order tracking.
• Ability to enhance user experience through performance monitoring and optimization.
• Proficiency in Arabic and English languages.

Required Skills

• E-commerce Operations
• Product Listings Management
• Inventory Accuracy
• Order Processing
• Shipment Tracking
• User Experience Improvement
• Operational Excellence
• Sales Growth
• Platform Readiness
• Operational Performance Monitoring
• Issue Resolution
• Continuous Improvement
• Product Uploads
• Brand Standards Alignment
• Warehouse Coordination
• Order Lifecycle Management
• Returns Management
• Payment Gateway Issues
• Shipping Processes
• Technical Operations
• Operational Stability
• User Behavior Analysis
• Sales Performance Analysis
• Cross-functional Collaboration
• Campaign Readiness
• Customer Support Coordination
• Reporting
• E-commerce Policies and Procedures
• Operational Process Documentation
• Data Analysis
• Leadership
• Communication
• Platform Management
• Order Management Systems (OMS)
• Inventory Management Systems
• User Experience Optimization
• ERP Systems
• Digital Analytics

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The company is REEF GROUP.