E-Commerce Operations Supervisor📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
REEF GROUP is seeking a proactive and detail-oriented E-commerce Operations Supervisor to join their dynamic team in Riyadh, Saudi Arabia. This full-time role is pivotal in shaping the future of digital retail by blending operational excellence with innovation. The E-commerce Operations Supervisor will oversee the day-to-day activities of e-commerce, ensuring seamless order processing, efficient logistics coordination, and a world-class customer experience. This role will be instrumental in aligning operational efficiency with strategic digital sales objectives.
Key Tasks and Responsibilities
- Monitor and manage the entire order fulfillment lifecycle, from order placement to final delivery.
- Coordinate closely with supply chain and warehouse teams to ensure optimal inventory availability.
- Oversee returns and exchanges processes to ensure a smooth and satisfactory customer experience.
- Supervise customer service operations, ensuring all inquiries and complaints are resolved promptly and effectively.
- Analyze customer feedback to identify trends and implement improvements that enhance the overall e-commerce journey.
- Liaise with shipping providers to ensure high-quality and timely deliveries to customers.
- Monitor logistics Key Performance Indicators (KPIs) and implement strategies to enhance efficiency and accuracy.
- Analyze daily and weekly performance reports to identify operational gaps and opportunities for improvement.
- Lead process automation initiatives and implement cost-effective measures across operations.
- Collaborate closely with the marketing team to support promotional campaigns and launches.
- Work with the IT department to promptly resolve any technical issues related to the platform.
- Coordinate with the finance department for invoice and payment reconciliations.
- Ensure strict adherence to all company policies and relevant local regulations for e-commerce operations.
- Stay updated on evolving e-commerce laws in Saudi Arabia and ensure continuous compliance.
- Oversee team performance, delegate tasks effectively, and ensure operational consistency.
- Train and motivate team members on best practices, new systems, and operational procedures.
Qualifications and Requirements
- Proven experience in e-commerce operations management, with a preference for experience within the Saudi market.
- Strong understanding of inventory systems, logistics operations, and order management workflows.
- Familiarity with various logistics providers and effective shipping coordination strategies.
- Solid knowledge of local e-commerce laws and compliance requirements in Saudi Arabia.
Required Skills
- Order Processing
- Inventory Management
- Logistics Coordination
- Customer Experience Optimization
- Customer Service Operations
- Logistics KPI Monitoring
- Performance Analysis
- Process Automation
- Cost-Effectiveness Initiatives
- Cross-functional Collaboration
- Compliance Management
- Quality Assurance
- Team Management
- Proficiency in Inventory Systems
- Proficiency in Order Management Systems
- Logistics Provider Relations
- Shipping Coordination
- Analytical Skills
- Operational Problem-Solving
- Communication Skills
- Team Leadership
Additional Information
This full-time position, located in Riyadh, Saudi Arabia, requires 2-5 years of experience in e-commerce operations management. A Bachelor's degree in Marketing, E-commerce, or a related field is required. Proficiency in Arabic is essential, with English proficiency being a plus.
Join REEF GROUP to be part of a forward-thinking team driving digital transformation in the Saudi retail sector. Your operational vision will directly impact success and customer satisfaction in the rapidly growing e-commerce landscape.
Requirements
- Requires 2-5 Years experience
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