E-Commerce Operations Supervisor📣 Job Ad

About the Role

REEF GROUP is seeking a proactive and detail-oriented E-commerce Operations Supervisor to join their dynamic team in Riyadh, Saudi Arabia. This full-time role is pivotal in shaping the future of digital retail by blending operational excellence with innovation. The E-commerce Operations Supervisor will oversee the day-to-day activities of e-commerce, ensuring seamless order processing, efficient logistics coordination, and a world-class customer experience. This role will be instrumental in aligning operational efficiency with strategic digital sales objectives.

Key Tasks and Responsibilities

• Monitor and manage the entire order fulfillment lifecycle, from order placement to final delivery.
• Coordinate closely with supply chain and warehouse teams to ensure optimal inventory availability.
• Oversee returns and exchanges processes to ensure a smooth and satisfactory customer experience.
• Supervise customer service operations, ensuring all inquiries and complaints are resolved promptly and effectively.
• Analyze customer feedback to identify trends and implement improvements that enhance the overall e-commerce journey.
• Liaise with shipping providers to ensure high-quality and timely deliveries to customers.
• Monitor logistics Key Performance Indicators (KPIs) and implement strategies to enhance efficiency and accuracy.
• Analyze daily and weekly performance reports to identify operational gaps and opportunities for improvement.
• Lead process automation initiatives and implement cost-effective measures across operations.
• Collaborate closely with the marketing team to support promotional campaigns and launches.
• Work with the IT department to promptly resolve any technical issues related to the platform.
• Coordinate with the finance department for invoice and payment reconciliations.
• Ensure strict adherence to all company policies and relevant local regulations for e-commerce operations.
• Stay updated on evolving e-commerce laws in Saudi Arabia and ensure continuous compliance.
• Oversee team performance, delegate tasks effectively, and ensure operational consistency.
• Train and motivate team members on best practices, new systems, and operational procedures.

Qualifications and Requirements

• Proven experience in e-commerce operations management, with a preference for experience within the Saudi market.
• Strong understanding of inventory systems, logistics operations, and order management workflows.
• Familiarity with various logistics providers and effective shipping coordination strategies.
• Solid knowledge of local e-commerce laws and compliance requirements in Saudi Arabia.

Required Skills

• Order Processing
• Inventory Management
• Logistics Coordination
• Customer Experience Optimization
• Customer Service Operations
• Logistics KPI Monitoring
• Performance Analysis
• Process Automation
• Cost-Effectiveness Initiatives
• Cross-functional Collaboration
• Compliance Management
• Quality Assurance
• Team Management
• Proficiency in Inventory Systems
• Proficiency in Order Management Systems
• Logistics Provider Relations
• Shipping Coordination
• Analytical Skills
• Operational Problem-Solving
• Communication Skills
• Team Leadership

Additional Information

This full-time position, located in Riyadh, Saudi Arabia, requires 2-5 years of experience in e-commerce operations management. A Bachelor's degree in Marketing, E-commerce, or a related field is required. Proficiency in Arabic is essential, with English proficiency being a plus.

Join REEF GROUP to be part of a forward-thinking team driving digital transformation in the Saudi retail sector. Your operational vision will directly impact success and customer satisfaction in the rapidly growing e-commerce landscape.