E-Commerce Operations Supervisor📣 Job Ad

About the Role

REEF GROUP is seeking an E-Commerce Operations Supervisor to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for overseeing the operational success of the company's online platforms, focusing on operational excellence and innovation within digital retail.

Key Responsibilities

• Manage the complete order processing lifecycle, from placement to final delivery.
• Coordinate with supply chain and warehouse teams to ensure adequate stock availability.
• Supervise return and exchange processes to ensure a satisfactory customer experience.
• Oversee customer service operations, ensuring timely resolution of inquiries and complaints.
• Analyze customer feedback to identify and implement improvements for the e-commerce journey.
• Coordinate with shipping providers for timely and quality deliveries.
• Monitor key logistics performance indicators (KPIs) and implement strategies for efficiency and accuracy.
• Analyze daily and weekly performance reports to identify operational gaps and improvement opportunities.
• Drive process automation initiatives and implement cost-efficiency measures.
• Collaborate with the marketing team to support campaigns and promotional launches.
• Work with the IT department to resolve platform-related technical issues.
• Coordinate with the finance department for billing and payment reconciliations.
• Ensure all e-commerce operations adhere to company policies and local regulations.
• Stay updated on evolving e-commerce laws in Saudi Arabia and ensure compliance.
• Supervise team performance, assign tasks, and ensure operational consistency.
• Train and motivate team members on best practices, systems, and procedures.

Qualifications and Requirements

• Bachelor's degree in Marketing, E-Commerce, or a related field.
• Proven experience managing e-commerce operations, with a preference for experience within the Saudi market.
• Strong understanding of inventory systems, logistics processes, and order management.
• Excellent analytical skills and demonstrated operational problem-solving capabilities.
• Familiarity with various logistics providers and effective shipping coordination.
• Solid knowledge of local e-commerce laws and compliance requirements.

Required Skills

• Order Processing
• Inventory Management
• Customer Service Operations
• Logistics Coordination
• Fulfillment Oversight
• Performance Analysis
• Process Automation
• Cost-Efficiency Initiatives
• Cross-Functional Collaboration
• Compliance
• Quality Control
• Team Management
• Training
• Inventory Systems
• Logistics Processes
• Order Management
• Analytical Skills
• Operational Problem-Solving
• Logistics Providers
• Shipping Coordination
• Communication Skills
• Team Leadership

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Fluency in Arabic is essential, with a good command of English being preferred.