E-commerce supervisor📣 Job Ad

About the Role

REEF GROUP is seeking a proactive and detail-oriented E-Commerce Supervisor to oversee the daily operations of their e-commerce platform. This role is crucial for ensuring the efficient execution of all operational activities, including managing product listings, maintaining inventory accuracy, streamlining order processing, and tracking shipments, with a continuous focus on enhancing the user experience. The E-Commerce Supervisor will collaborate closely with warehouse, marketing, customer support, and technical teams to uphold operational excellence and drive sales growth across the platform. The position emphasizes ensuring platform readiness, monitoring operational performance, resolving issues, and supporting continuous improvement initiatives to boost overall efficiency and customer satisfaction.

Key Responsibilities

• Supervise the daily operations of the e-commerce platform, ensuring full readiness for sales by managing product availability, content accuracy, pricing, and promotions.
• Monitor platform performance to guarantee smooth order processing, efficient payment flow, and accurate tracking.
• Oversee the upload of products, ensuring accurate product information, descriptions, and images that align with brand standards.
• Continuously monitor online inventory levels and ensure their alignment with warehouse stock and internal systems.
• Supervise the entire order lifecycle from placement through to delivery, promptly resolving any delays or operational issues.
• Coordinate with warehouses to ensure timely order fulfillment and efficiently handle returns or stock shortages.
• Monitor and resolve issues related to payment gateways, shipping, and technical operations in collaboration with relevant partners and internal teams.
• Ensure operational stability and minimize errors across orders, payments, and logistics.
• Analyze user behavior on the platform and review product pages and offers to identify opportunities for improvement.
• Track best-selling and slow-moving products, recommending operational actions to support sales performance.
• Coordinate with marketing teams to ensure the platform is ready for campaigns, promotions, and seasonal activities.
• Work closely with customer support to resolve customer complaints within target timelines.
• Prepare weekly reports detailing orders, inventory, sales performance, and operational issues.
• Support ongoing improvement initiatives and ensure adherence to e-commerce policies and procedures.
• Document operational processes to ensure consistency and continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in E-Commerce, Business Administration, Information Systems, or a related field.
• 4 to 6 years of relevant experience in e-commerce operations.
• Strong ability to manage daily operations and lead small teams.
• Proficiency in analyzing store data and resolving operational issues.
• Experience in managing products and online inventory with high accuracy.
• Good understanding of payment integration, shipping processes, and order tracking.
• Ability to enhance user experience through performance monitoring and optimization.
• Strong communication skills to effectively coordinate with cross-functional teams.
• Proficiency in both Arabic and English languages.

Relevant Skills

• E-commerce Operations
• Product Listings Management
• Inventory Accuracy
• Order Processing
• Shipment Tracking
• User Experience Improvement
• Operational Excellence
• Sales Growth
• Platform Readiness
• Operational Performance Monitoring
• Issue Resolution
• Continuous Improvement
• Product Uploads
• Brand Standards Alignment
• Warehouse Coordination
• Order Lifecycle Management
• Returns Management
• Payment Gateway Issues
• Shipping Processes
• Technical Operations
• Operational Stability
• User Behavior Analysis
• Sales Performance Analysis
• Cross-functional Collaboration
• Campaign Readiness
• Customer Support Coordination
• Reporting
• E-commerce Policies and Procedures
• Operational Process Documentation
• Data Analysis
• Team Leadership
• Communication
• Platform Management
• Order Management Systems (OMS)
• Inventory Management Systems
• User Experience Optimization
• ERP Systems
• Digital Analytics

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires experience ranging from 4 to 10 years in e-commerce operations, with the detailed requirements specifying 4-6 years, and the broader context suggesting 5-10 years of experience within this range.