E E & Crisis Manager📣 Job Ad

About the Role

Ericsson is seeking an E E & Crisis Manager to join our team in Riyadh. This full-time position is critical for leading end-to-end incident, crisis, and problem management activities. The primary objective is to ensure service continuity, facilitate rapid restoration, and drive continuous improvement in network and service performance. The role acts as the central coordinator during major incidents and service crises, fostering cross-functional collaboration to minimize customer impact and restore services efficiently.

Key Responsibilities

The E E & Crisis Manager will be responsible for a range of critical operational tasks, including:

• Leading service restoration efforts during major incidents and crises.
• Assuming end-to-end ownership of Incident and Problem Management processes.
• Working to reduce repeat incidents and recurring service disruptions.
• Identifying and eliminating root causes that impact service stability.
• Driving improvements in service availability, reliability, and customer experience.
• Proactively identifying and mitigating operational risks.
• Ensuring effective stakeholder communication during critical service events.
• Continuously improving operational processes, procedures, and knowledge management.

Problem Management Accountability

Beyond incident response, this role holds accountability for establishing and maintaining robust reactive, proactive, and predictive problem management practices. This includes ensuring that root causes are systematically identified, recurring incidents are eliminated, and potential service disruptions are prevented. This is achieved through data-driven analysis and the implementation of continuous improvement initiatives across all relevant service areas.

Required Experience

Candidates for the E E & Crisis Manager position should possess 5-10 years of relevant experience. This experience should be specifically in leading and managing end-to-end incident, crisis, and problem management activities within a complex network and service environment.

Location and Work Type

This is a full-time position based in Riyadh. The role requires a dedicated professional capable of operating in a dynamic environment, collaborating effectively with various teams to ensure optimal service delivery and crisis resolution.

Application Information

If you meet the qualifications and are prepared to contribute to service stability and operational excellence within Ericsson, we encourage you to submit your application.