eCommerce Manager

Only Saudi nationality 🇸🇦
Send me your resume on this email
Fahadahmid68gmailcom

We are seeking a charismatic and professional Host to join our dynamic restaurant team, serving as the first point of contact for our guests and ensuring their dining experience begins on the highest note possible. The ideal candidate will possess exceptional interpersonal skills, maintain a polished appearance, and demonstrate the ability to multitask in a fast-paced environment while managing reservations and coordinating with various departments.

Key responsibilities include:
• Warmly greeting and welcoming guests while maintaining an organized waitlist and reservation system
• Managing seating arrangements and table assignments to ensure optimal restaurant flow
• Answering phones professionally and handling inquiries about menu options, special events, and reservations
• Coordinating with servers and kitchen staff to monitor dining room capacity and wait times
• Maintaining a clean and organized front desk area while ensuring menus and other materials are well-stocked
• Resolving guest concerns promptly and professionally while upholding our high standards of customer service

Primary Duties and Responsibilities

• Calculate daily sales at the end of the shift and handle discrepancies according to company policies.
• Communicate customer orders to the kitchen and ensure timely processing.
• Ensure sufficient change is available for customer transactions.
• Greet customers and interact with them to determine their orders.
• Inform customers of the bill and ask how they would like to pay—cash or credit card.
• Ask if customers will dine in or take out to record accurately in the system.
• Ensure the Branch Manager is informed of any out-of-stock items.
• Maintain proper uniform standards and personal hygiene, and assist others in doing so.
• Receive customer orders and enter them into the restaurant’s order database.
• Provide customers with daily information about promotions and discounts.
• Accurately return change to customers.
• Ensure the front counter is always clean and organized.
• Set up and operate the Point of Sale (**** system and external devices.
• Ensure orders are ready and served to customers.
• Follow up on goals set by the Branch Manager.
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Secondary Duties and Responsibilities

• Assist colleagues in the branch when needed.
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Minimum Qualifications: High School

Minimum Experience: 1 year

Type of Experience: Experience in the food or hospitality industry within the last three months.

Core Competencies

• Communication
• Mathematical skills
• Accuracy and attention to detail
• Problem-solving
• Excellent customer service skills
• Ability to work independently
• Honesty and integrity
• Reliability

Technical Skills

• Basic math knowledge
• Some experience in handling money is preferred
• Ability to operate electronic equipment (can be trained on the job)
• Product knowledge