Join Us at AccorAt Accor, we are passionate about hospitality. We invite you to be a part of a dynamic team at Sofitel Shahd Al Madinah, where our mission is to provide exceptional experiences for our guests while ensuring a supportive environment for our team members.
Role OverviewWe are seeking a
professional and friendly Waiter to join our team. You will be essential in delivering memorable dining experiences by maintaining high standards of service and efficiency.
Key Responsibilities- Greet and seat guests, presenting menus and making recommendations.
- Take accurate food and beverage orders using our POS system.
- Serve food and drinks promptly and professionally.
- Ensure tables are correctly set with clean linens, china, glassware, and silverware.
- Maintain a comprehensive knowledge of menu items and specials.
- Answer guests' inquiries about menu items, ingredients, and allergens.
- Process payments accurately, adhering to cash and credit card protocols.
- Keep the work area clean and organized.
- Collaborate with kitchen staff for timely service.
- Address guest concerns professionally, escalating issues as needed.
- Follow all food safety and sanitation policies.
- Assist in opening and closing procedures as necessary.
Qualifications- Minimum of 1-year experience in food and beverage service in a luxury hotel.
- Secondary education or equivalent.
- Fluency in Arabic and English.
- Excellent food service knowledge and etiquette.
- Strong communication and interpersonal skills.
- Proficiency in using POS systems.
- Able to work in a fast-paced environment.
- Detail-oriented with a focus on customer satisfaction.
- Flexibility to work various shifts including weekends and holidays.
- Familiar with Saudi dining customs (preferred).
- Food safety certification (preferred).
Join Our TeamIf you are driven by excellence in service and wish to grow within a supportive environment, we encourage you to apply. Become a part of our legacy and make a positive impact. Together, let's create unforgettable memories for our guests.