Executive Sales📣 Job Ad

About the Executive Sales Role

Four Points by Sheraton in Riyadh is seeking an Executive Sales professional with 2-5 years of experience for a full-time position. This role involves direct guest interaction, sales, and administrative support within the Sales & Marketing department.

Key Responsibilities

• Address guest calls, requests, and issues by contacting appropriate individuals or departments.
• Utilize sales techniques, including up-selling, to maximize revenue while fostering guest loyalty.
• Determine and issue complimentary gifts to guests as a token of patronage, such as rewards points, show tickets, or gift certificates.
• Promote the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Manage all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the relevant software when processing guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support the Sales & Marketing team, including filing, sending emails, typing, and faxing.

Professional Conduct and Guest Service

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, maintaining a clean, professional appearance and confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, supporting team goals and responding appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.

Physical Requirements

The role requires the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Performing other reasonable job duties as requested by Supervisors is also expected.

Qualifications and Experience

• Required experience: 2-5 years.
• Work Type: Full-time.

Location and Company

This full-time Executive Sales position is based in Riyadh with Four Points by Sheraton.